Task 6 Manage Stakeholder Expectations PMP Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is the primary purpose of monitoring stakeholder satisfaction through performance metrics?

   • ATo assign blame for low satisfaction scores
   • BTo replace the need for stakeholder communication
   • CTo create a formal record for legal purposes
   • DTo identify gaps between expected and actual satisfaction levels
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A project manager is leading a project to implement a new patient portal for a hospital. The project has multiple stakeholders: the hospital's IT director (who wants a secure and reliable system), the chief medical officer (who wants a user-friendly interface for doctors), and patient advocacy groups (who want accessibility features). The project manager has limited time and budget. The project manager has identified the stakeholders and their expectations, but has not yet translated them into measurable requirements. What is the most effective way to proceed?

   • APrioritize the IT director's expectations, as they are the project sponsor and have the most influence
   • BFocus on the patient advocacy groups' expectations, as they represent the end users
   • CTranslate all identified expectations into measurable requirements and integrate them into the project scope, even if it requires trade-offs
   • DWait until the project is underway to identify any additional expectations that may arise
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A project manager is managing a project to develop a new mobile banking app. The project has a diverse set of stakeholders, including the bank's executives, customers, and regulatory bodies. The project manager has established a communication plan that includes weekly status reports to executives, a customer advisory board for feedback, and regular updates to regulators. What is the project manager doing?

   • AIdentifying stakeholder expectations by analyzing their roles and communication preferences
   • BAligning outcomes with expectations by translating them into measurable requirements
   • CMaintaining alignment of outcomes with stakeholder expectations through proactive communication and feedback mechanisms
   • DMonitoring stakeholder satisfaction by using surveys and performance metrics
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A project manager is overseeing a marketing campaign project. The project has several stakeholders, including the CMO, the sales team, and external vendors. The project manager wants to monitor stakeholder satisfaction throughout the project. Which approach is most effective?

   • ATrack the number of change requests and complaints as a proxy for satisfaction
   • BRely on the project sponsor to relay stakeholder feedback to the project manager
   • CConduct regular check-ins with key stakeholders and use a simple feedback form after each milestone
   • DSend a satisfaction survey to all stakeholders at the end of the project
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   When a change request is approved that affects a stakeholder's expected deliverable, what is the best way to maintain expectation alignment?

   • AWait until the next status meeting to inform the stakeholder
   • BCommunicate the change and its impact to the stakeholder promptly
   • CUpdate the project plan but do not inform the stakeholder
   • DAsk the stakeholder to approve the change again
   Reveal Solution Discussion Select an answer first