Task 6 Manage Stakeholder Expectations PMP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A project manager is planning a new employee onboarding system. The HR director expects the system to reduce onboarding time by 30%, and the IT director expects it to integrate with the existing HRIS. The project manager translates these into requirements: 'reduce average onboarding time from 10 days to 7 days' and 'integrate with HRIS via API.' During planning, the project manager realizes that the 30% reduction is not achievable with the current budget. What should the project manager do?

   • AAdd the 30% target to the project charter without further analysis
   • BDiscuss the constraint with the HR director and agree on a revised, achievable target, such as a 15% reduction
   • CReduce the scope of the integration with HRIS to free up budget for the 30% target
   • DProceed with the project and hope that the team can find efficiencies to meet the 30% target
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A project manager is assigned to a software upgrade for a government agency. The agency's IT director (the sponsor) expects a detailed monthly status report, while the end users expect minimal disruption to their daily work. During planning, the project manager interviews the sponsor and a few users, but does not systematically analyze the full stakeholder community. Midway through the project, the project manager learns that the agency's procurement officer expects weekly updates and that the help desk staff expect training before the rollout. What should the project manager have done first to avoid this situation?

   • AConducted a comprehensive stakeholder analysis to identify all stakeholders, their expectations, and communication preferences
   • BCreated a stakeholder engagement plan that includes a communication matrix for all identified stakeholders
   • CAsked the sponsor to communicate the project's objectives to all departments
   • DSent a project charter to all potential stakeholders to solicit their expectations
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A project manager is leading a customer relationship management (CRM) system implementation. The sales team is a key stakeholder group. The project manager has been providing weekly email updates, but has not actively sought feedback from the sales team. After the first release, the sales team reports that the system is difficult to use and does not meet their needs. What should the project manager have done to prevent this?

   • AWaited for the final release to collect feedback, as interim feedback may not be representative
   • BSent more frequent email updates to the sales team to keep them informed of progress
   • CRelied on the sales team's manager to communicate any concerns to the project team
   • DConducted a survey or feedback session with the sales team after each release to gauge satisfaction and identify gaps
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A project manager is starting a new project to implement a mobile app for a bank. The bank's compliance officer expects the app to meet all regulatory requirements, while the marketing team expects a user-friendly interface that can be launched quickly. The project manager reviews the stakeholder register and notes that the compliance officer is listed as a 'neutral' stakeholder. What should the project manager do to better manage expectations?

   • AWait until the compliance officer raises concerns before addressing their expectations
   • BUpdate the stakeholder register to change the compliance officer's rating to 'high power, high interest'
   • CReassess the compliance officer's influence and interest, and engage them early to understand their regulatory expectations
   • DFocus on the marketing team's expectations, as they are more directly related to the app's success
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   A stakeholder expresses dissatisfaction because a deliverable does not meet their expectation. What is the first step in responding to this expectation gap?

   • AApologize to the stakeholder and move on
   • BUpdate the project charter to reflect the new expectation
   • CImmediately implement a corrective action
   • DAnalyze the root cause of the deviation
   Reveal Solution Discussion Select an answer first