Task 1 Obtain Final Acceptance of the Contractual Schedule Components, by Working with Sponsor And/or Customer, in Order to Facilitate Project Closeout. PMI-SP Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A project manager is seeking final acceptance of the schedule. The customer's authorized signatory is on an extended leave of absence, and no one else has been formally delegated to sign. The project is complete, and the team is waiting for final acceptance to be released from their obligations. What is the BEST course of action to facilitate closeout?

   • ASend the acceptance form to the signatory's email and consider it accepted upon their out-of-office reply.
   • BAsk the project sponsor to sign the acceptance form on behalf of the customer.
   • CWait for the signatory to return from leave, as no other action can be taken.
   • DContact the customer's organization to request a formal delegation of authority to another individual to sign the acceptance.
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2. 12expert · hard

   A project is complete, and the project manager is preparing the final acceptance package. The customer's project manager has verbally confirmed the schedule is acceptable but is refusing to sign the formal acceptance document, stating they are 'too busy' and that a verbal confirmation should be enough. The contract explicitly requires a signed acceptance form. What is the MOST effective strategy to secure the formal signature?

   • ARecord the verbal confirmation in the meeting minutes and consider that as formal acceptance.
   • BEscalate the issue directly to the customer's senior management to force them to sign.
   • CExplain the contractual requirement for a signed form and offer to make the process as easy as possible, such as providing a pre-filled form for signature.
   • DAccept the verbal confirmation and proceed with project closeout.
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4. 13application · medium

   The contract for a project requires the customer to accept the 'final schedule submission'. The project manager has provided the final schedule, but the customer's representative says they cannot sign it because they need to compare it against the original baseline to verify the project finished on time. The baseline was approved at the start of the project. What should the project manager do?

   • AProvide the customer with the approved baseline schedule and a variance report showing the differences.
   • BOffer to create a new baseline that matches the final schedule to simplify the comparison.
   • CAsk the customer to sign the acceptance form first and then provide the baseline afterward.
   • DExplain that the baseline is an internal document and not part of the final acceptance package.
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5. 14expert · hard

   A project manager has obtained the customer's signature on the final schedule acceptance form. However, during the final project review, the project manager discovers that a minor schedule update from six months ago was never formally included in the final acceptance package, although it was included in the monthly report. The customer has already signed. What is the MOST appropriate action?

   • ADo nothing, as the customer has already signed the acceptance form.
   • BAcknowledge the omission to the customer, provide the missing update, and ask them to confirm their acceptance still stands.
   • CConsider the acceptance void and restart the entire acceptance process from scratch.
   • DQuietly add the missing update to the project archive without informing the customer.
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6. 15foundation · easy

   When coordinating with the customer to secure final acceptance, what should you do if the customer identifies a discrepancy in a schedule report?

   • AAsk the team to hide the discrepancy from the customer
   • BBlame the customer for not reading the report correctly
   • CIgnore the discrepancy because the report was already approved
   • DAcknowledge the issue, investigate, and provide a corrected report
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