A project manager is working with a new client who has been burned by previous failed projects. The client is skeptical and reluctant to share information. The project manager needs to build a trusting relationship to ensure project success. What is the most effective initial action?

Promise the client that this project will be different and that all their concerns will be addressed.

Share the project plan in detail to prove the team's competence.

Focus on delivering the project scope and avoid over-communicating to not overwhelm the client.

Schedule regular, transparent communication and demonstrate reliability by delivering on small commitments.

PMI-PMOCP

Domain 6Objective 2

Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 8)

Part of the People domain, which accounts for 15% of the PMI-PMOCP exam. PMI does not publish an official question count, but from its 165-minute exam (~65–110 total, ~10–17 in this domain), expect 2–3 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

9concepts

15%of the exam

Questions 36–36

36application · medium
A project manager is working with a new client who has been burned by previous failed projects. The client is skeptical and reluctant to share information. The project manager needs to build a trusting relationship to ensure project success. What is the most effective initial action?
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Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 8)

Questions 36–36

A project manager is working with a new client who has been burned by previous failed projects. The client is skeptical and reluctant to share information. The project manager needs to build a trusting relationship to ensure project success. What is the most effective initial action?

Keep studying — People