Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which behavior demonstrates interpersonal intelligence?

   • AIgnoring emotional cues to stay objective
   • BRecognizing a team member's frustration and addressing it
   • CAvoiding difficult conversations
   • DFocusing only on your own needs
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2. 27application · medium

   Two senior developers on a project team disagree about the best technical approach for a critical integration. Their disagreement has started to affect the team's morale, and other members are taking sides. The project manager needs to resolve the conflict while preserving the team's productivity. What should the project manager do?

   • AFacilitate a structured discussion where both developers present their approaches and the team evaluates them against project criteria.
   • BSeparate the developers onto different tasks to minimize interaction.
   • CAsk the project sponsor to arbitrate the technical decision.
   • DDecide on the approach based on the more experienced developer's recommendation.
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4. 28application · medium

   A project manager is starting a new project that will impact multiple departments. The project manager has identified the key stakeholders, but some have conflicting expectations about the project's scope. What should the project manager do to manage these stakeholders effectively?

   • AConduct a stakeholder analysis to assess each stakeholder's influence and interest, then engage them in a prioritization session.
   • BFocus on the stakeholder with the highest authority and align the project scope with their expectations.
   • CProceed with the original scope and inform stakeholders of the plan.
   • DAsk each stakeholder to submit their requirements in writing and then combine them into the scope.
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5. 29foundation · easy

   What is the first step in managing stakeholders effectively?

   • ADocumenting expectations
   • BIdentifying stakeholders
   • CBalancing interests
   • DEngaging stakeholders
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6. 30application · medium

   A project team is building a new mobile app for a client. The client has provided a detailed list of features, but the team has discovered that some features are rarely used by the target users. The project manager wants to ensure the project delivers customer value. What is the most effective action?

   • AShare the usage data with the client and propose a revised feature set that focuses on high-value functionality.
   • BImplement all requested features to avoid disappointing the client.
   • CAsk the client to conduct a new survey to confirm the feature priorities.
   • DQuietly deprioritize the rarely used features and focus on the popular ones.
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