Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 7)

Questions 31–35

1. 31application · medium

   A project manager is facilitating a meeting between two departments that have conflicting priorities. The IT department wants to implement a new system quickly, while the finance department is concerned about cost overruns. The project manager needs to help the departments reach a mutually acceptable solution. What is the most effective approach?

   • AFacilitate a discussion to identify each department's underlying interests and explore options that address both.
   • BEncourage each department to present a formal proposal and then choose the best one.
   • CDecide on a compromise that splits the difference between the two positions.
   • DAsk the project sponsor to make the final decision to avoid further conflict.
   Reveal Solution Discussion Select an answer first
2. 32expert · hard

   A project manager is negotiating a contract with a key supplier. The supplier is demanding a 10% price increase, citing rising material costs. The project budget has no contingency, but the supplier is the only source for a critical component. The project manager needs to secure the component without exceeding the budget. What is the most effective negotiation strategy?

   • AThreaten to find another supplier, even though the current supplier is the only source.
   • BAgree to the increase but ask for a discount on future orders to offset the cost.
   • CPropose a longer-term contract with a fixed price in exchange for the supplier absorbing the cost increase.
   • DAccept the price increase and request additional funding from the project sponsor.
   Reveal Solution Discussion Select an answer first
4. 33foundation · easy

   Which action best promotes teamwork?

   • ADiscouraging debate to maintain harmony
   • BAssigning tasks based on seniority only
   • CRecognizing only the top performer
   • DEncouraging all members to contribute ideas
   Reveal Solution Discussion Select an answer first
5. 34foundation · easy

   What is the primary purpose of fostering collaboration in a project team?

   • ATo ensure the project manager makes all decisions
   • BTo minimize communication among team members
   • CTo encourage cooperative effort and shared goals among team members
   • DTo assign individual tasks and monitor performance
   Reveal Solution Discussion Select an answer first
6. 35foundation · easy

   Which approach is most consistent with skillful negotiation?

   • ASeeking a solution that benefits both parties
   • BUsing pressure tactics to get your way
   • CAvoiding negotiation to prevent conflict
   • DMaking unilateral decisions
   Reveal Solution Discussion Select an answer first