What is the purpose of analyzing stakeholders?

To exclude them from communication

To understand their interests and influence

A project manager is working with a stakeholder who is highly influential but has a history of changing requirements frequently. The stakeholder is also known to be sensitive to criticism. The project manager needs to manage this stakeholder's expectations without causing friction. What is the most effective approach?

Present a formal change control process and require the stakeholder to submit all requests in writing.

Schedule regular one-on-one check-ins to understand the stakeholder's evolving needs and provide gentle feedback on the impact of changes.

Limit the stakeholder's access to the project team to reduce the number of change requests.

Agree to all changes to keep the stakeholder happy, regardless of the impact on the project.

During a project status meeting, a key stakeholder expresses frustration that the team has not addressed their concerns about data migration. The project manager notices the stakeholder's tone is defensive and their body language is closed. What is the most effective response?

Acknowledge the stakeholder's concern, paraphrase it back, and ask clarifying questions to understand the root issue.

Explain the technical details of the migration plan to demonstrate the team's competence.

Reassure the stakeholder that the migration plan is on track and their concerns are unfounded.

Move to the next agenda item to avoid an emotional confrontation in the meeting.

What does interpersonal intelligence primarily involve?

Understanding your own emotions

Perceiving and responding to others' emotions and motivations

Solving complex technical problems

Which action best demonstrates fostering collaboration within a project team?

Encouraging team members to share ideas and work toward a common goal

Competing with other teams for recognition

Keeping information confidential to avoid confusion

Assigning tasks without discussion

PMI-PMOCP

Domain 6Objective 2

Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 5)

Part of the People domain, which accounts for 15% of the PMI-PMOCP exam. PMI does not publish an official question count, but from its 165-minute exam (~65–110 total, ~10–17 in this domain), expect 2–3 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

9concepts

15%of the exam

Questions 21–25

21foundation · easy
What is the purpose of analyzing stakeholders?
Select an answer first
22expert · hard
A project manager is working with a stakeholder who is highly influential but has a history of changing requirements frequently. The stakeholder is also known to be sensitive to criticism. The project manager needs to manage this stakeholder's expectations without causing friction. What is the most effective approach?
Select an answer first
23application · medium
During a project status meeting, a key stakeholder expresses frustration that the team has not addressed their concerns about data migration. The project manager notices the stakeholder's tone is defensive and their body language is closed. What is the most effective response?
Select an answer first
24foundation · easy
What does interpersonal intelligence primarily involve?
Select an answer first
25foundation · easy
Which action best demonstrates fostering collaboration within a project team?
Select an answer first

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