Managing Potential and Current PMO Customers PMI-PMOCP Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is an example of a structured feedback mechanism for a PMO?

   • AAn informal chat at the coffee machine
   • BA rumor overheard in the hallway
   • CA quarterly customer satisfaction survey with standardized questions
   • DA personal email from a friend who works in another department
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2. 2application · medium

   A PMO has identified that several business units are unaware of the PMO's services and could benefit from project management support. The PMO manager wants to promote its services to these potential customers. Which strategy is most effective for promoting PMO services to this audience?

   • ASend a mass email to the entire organization describing all PMO services in detail.
   • BCreate a detailed brochure and leave it in common areas like the cafeteria.
   • CDevelop a value proposition that highlights how PMO services address the specific pain points of business units, and conduct targeted outreach to those units.
   • DWait for business units to approach the PMO when they need help.
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4. 3expert · hard

   A PMO has identified a diverse set of customers, including some who are highly influential but rarely engage, and others who are less influential but very engaged. The PMO manager has limited resources and must decide how to categorize and prioritize these customers. Which categorization approach is most effective?

   • ACategorize customers only by their influence level, and focus all resources on the most influential.
   • BCategorize customers only by their engagement level, and focus on the most engaged.
   • CCategorize customers by both influence and engagement level, then tailor engagement strategies to move low-engagement, high-influence customers toward more active participation.
   • DTreat all customers equally to avoid complexity.
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5. 4expert · hard

   A PMO is being established in a multinational company with operations in several countries. The PMO manager has limited time and budget to identify customers. The stakeholder map is outdated, and there is no central repository of project information. The PMO manager must decide how to proceed. Which approach is most effective given the constraints?

   • AWait until the stakeholder map is updated before identifying customers.
   • BRely on the outdated stakeholder map and supplement it with interviews with key executives in each region.
   • CConduct a comprehensive survey of all employees to identify potential customers.
   • DUse only the project teams from active projects to identify customers.
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6. 5foundation · easy

   A PMO is establishing its customer base. Which approach best ensures that all potential PMO customers are identified?

   • AUsing the PMO's internal email distribution list
   • BIncluding only those who have requested PMO services in the past year
   • CAsking only the executive sponsor for a list of names
   • DReviewing stakeholder maps, project team lists, and business unit structures
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