Managing Potential and Current PMO Customers PMI-PMOCP Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A PMO has identified its key customers, including the CFO, who is busy and prefers concise updates, and the heads of engineering, who value detailed technical discussions. The PMO manager wants to establish a check-in cadence that respects these preferences. What is the best approach?

   • AEstablish a cadence with different formats: brief monthly status emails for the CFO and quarterly in-depth meetings for the engineering heads.
   • BSend a weekly survey to all key customers to gather feedback instead of meetings.
   • CConduct check-ins only when there is a major project milestone or issue.
   • DSchedule monthly one-hour meetings with all key customers together to discuss PMO performance.
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2. 17application · medium

   A PMO has implemented a feedback survey for its customers. The response rate is low, and the PMO manager wants to improve it. Which action is most likely to increase participation?

   • AShorten the survey and communicate how the feedback will be used to improve PMO services.
   • BMake the survey mandatory for all project managers.
   • CIncrease the number of questions to gather more detailed feedback.
   • DSend the survey only to customers who have previously provided feedback.
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4. 18foundation · easy

   What is the purpose of implementing structured feedback mechanisms, such as surveys and interviews, for PMO customers?

   • ATo document customer complaints for legal purposes
   • BTo satisfy a requirement from the project management software vendor
   • CTo systematically collect and act on customer input
   • DTo replace the need for any other customer communication
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5. 19expert · hard

   A PMO has limited staff and must establish check-ins with its key customers. The customers include executives who are often unavailable, project managers who are overloaded, and business unit leads who are generally responsive. The PMO manager wants to maintain engagement without overburdening staff or customers. Which approach is most effective?

   • AUse email updates as the sole check-in method to minimize time commitment.
   • BSchedule a single monthly meeting with all key customers to maximize efficiency.
   • CConduct check-ins only with the business unit leads, as they are the most responsive.
   • DEstablish a flexible check-in cadence that uses different formats and frequencies for each segment, and adjust based on feedback.
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6. 20application · medium

   A PMO wants to improve its engagement with different stakeholder groups. The PMO manager has identified three groups: senior executives who need high-level portfolio reports, project managers who need templates and coaching, and business unit leads who need resource forecasting. The PMO manager wants to create targeted communication and service offerings for each group. What is the most effective first step?

   • APrioritize the executives because they have the most influence, and focus all PMO resources on them.
   • BDevelop a detailed customer persona for each group, capturing their specific needs, expectations, and communication preferences.
   • CConduct a single interview with one representative from each group to gather feedback.
   • DSend a generic newsletter to all stakeholders to promote PMO services.
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