Managing Potential and Current PMO Customers PMI-PMOCP Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is the most appropriate way to establish a check-in schedule with key PMO customers?

   • ALet each customer decide independently without any PMO coordination
   • BSchedule all check-ins on the same day each year
   • CHold check-ins only when a problem arises
   • DSet a recurring schedule that aligns with customer availability and project milestones
   Reveal Solution Discussion Select an answer first
2. 12application · medium

   A PMO has categorized its customers into three segments: executives, project managers, and business unit leads. The PMO manager wants to maintain ongoing engagement and alignment with these key customers. Which approach best establishes a sustainable check-in cadence?

   • ASchedule a single annual meeting with all customers to review the PMO's performance.
   • BSend a monthly email update to all customers, but do not schedule any meetings.
   • CEstablish a regular schedule of check-ins, with the frequency tailored to each customer segment's needs and preferences.
   • DConduct check-ins only when a project is in trouble or a major issue arises.
   Reveal Solution Discussion Select an answer first
4. 13foundation · easy

   Which element is essential in a strategy to promote PMO services to potential customers?

   • AA comparison of PMO services to competitor offerings outside the organization
   • BA detailed list of all PMO employees' personal hobbies
   • CA guarantee that all projects will succeed if they use PMO services
   • DValue proposition messaging that clearly communicates the benefits of PMO services
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A PMO wants to implement a feedback mechanism to systematically collect input from its customers. The PMO has customers in different time zones and with varying levels of availability. Which mechanism is most likely to yield high participation and useful feedback?

   • AA mandatory in-person workshop for all customers to provide feedback.
   • BA suggestion box placed in the PMO office.
   • CAn online survey that customers can complete at their convenience, with questions tailored to different customer segments.
   • DA single phone call to each customer at a fixed time.
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which grouping of PMO customers is most useful for developing targeted communication and support strategies?

   • AGrouping by the number of years since their last promotion
   • BGrouping by project role, such as project managers, sponsors, and team members
   • CGrouping by the first letter of their first name
   • DGrouping by the color of their office badge
   Reveal Solution Discussion Select an answer first