Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A project manager is new to an organization and is assigned to a project with a long history of stakeholder dissatisfaction. The project manager needs to build trust with the stakeholders quickly. What is the most effective initial approach?

   • AMeet with each stakeholder individually to understand their past concerns and current expectations.
   • BFocus on delivering quick wins and report them to stakeholders to prove competence.
   • CPresent a comprehensive project plan to show that the project is now under control.
   • DSend a communication plan to stakeholders outlining how they will be kept informed.
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2. 17application · medium

   A project team is developing a new product for a customer. The team has diverse expertise, but members often work independently and only share final results. The project manager wants to foster collaboration and ensure the product meets customer needs. What is the most effective way to achieve this?

   • AOrganize cross-functional working sessions where members co-create solutions and review progress against customer feedback.
   • BCreate a detailed project plan and assign tasks based on each member's expertise.
   • CAssign each member a specific component to develop independently and integrate at the end.
   • DShare customer feedback with the team via email and ask for individual responses.
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4. 18application · medium

   A project team is composed of members from different cultural backgrounds and functional areas. Some members are hesitant to share their ideas because they fear criticism. The project manager wants to create an environment that encourages cooperative effort and shared goals. What should the project manager do?

   • AAssign a mentor to each new team member to help them adapt to the team culture.
   • BEncourage team members to share ideas only if they are fully developed.
   • CRotate the role of meeting facilitator to give everyone a chance to lead.
   • DEstablish team norms that promote psychological safety, such as no-blame discussions and valuing diverse perspectives.
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5. 19application · medium

   A project manager notices that a normally engaged team member has become quiet and withdrawn in recent meetings. The team member's work quality has also declined. The project manager suspects personal issues may be affecting the team member. What should the project manager do?

   • AIgnore the behavior and hope it resolves itself to avoid intruding on personal matters.
   • BAddress the performance decline in the next team meeting to encourage accountability.
   • CAssign the team member less critical tasks until their performance improves.
   • DSchedule a private one-on-one meeting to express concern and ask open-ended questions about the team member's well-being.
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6. 20foundation · easy

   What is the first step in managing conflicts effectively?

   • AChoosing a resolution strategy immediately
   • BIdentifying the source of the conflict
   • CEscalating the conflict to senior management
   • DIgnoring the conflict until it resolves itself
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