What is the goal of skillful negotiation?

To reach an agreement as quickly as possible

To concede to all demands to avoid conflict

To win at the expense of the other party

To reach mutually beneficial agreements while preserving relationships

Which technique is most closely associated with active listening?

Avoiding eye contact to reduce pressure

Interrupting to provide your own opinion

Paraphrasing the speaker's message to confirm understanding

Focusing on your response while the other person speaks

A project team is distributed across three time zones. The team has been struggling to collaborate effectively, and some members feel their contributions are not valued. The project manager wants to promote teamwork and ensure all voices are heard. What is the most effective action?

Encourage team members to work independently and share results in a weekly report.

Rotate meeting times to accommodate different time zones and use a shared document for asynchronous input.

Create a communication plan that designates a single point of contact for each region.

Hold meetings at the project manager's local time to ensure consistent attendance.

A project team is struggling to meet a deadline because members are working in silos and not sharing information. The project manager wants to promote teamwork and improve collaboration. Which action would be most effective?

Reassign tasks so that each member works independently on a complete module.

Encourage team members to communicate via email for all project updates.

Send a weekly status report to the team summarizing each member's accomplishments.

Implement a daily stand-up meeting where each member briefly shares progress, blockers, and upcoming tasks.

Which strategy is most appropriate for resolving a conflict while maintaining productive relationships?

Accommodating the other party's demands

Avoiding the conflict to keep the peace

Collaborating to find a win-win solution

Forcing a decision to end the conflict quickly

PMI-PMOCP

Domain 6Objective 2

Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 3)

Part of the People domain, which accounts for 15% of the PMI-PMOCP exam. PMI does not publish an official question count, but from its 165-minute exam (~65–110 total, ~10–17 in this domain), expect 2–3 from this objective — we provide 36 practice questions to prepare you well beyond it. (estimate)

36questions here

8free pages

9concepts

15%of the exam

Questions 11–15

11foundation · easy
What is the goal of skillful negotiation?
Select an answer first
12foundation · easy
Which technique is most closely associated with active listening?
Select an answer first
13expert · hard
A project team is distributed across three time zones. The team has been struggling to collaborate effectively, and some members feel their contributions are not valued. The project manager wants to promote teamwork and ensure all voices are heard. What is the most effective action?
Select an answer first
14application · medium
A project team is struggling to meet a deadline because members are working in silos and not sharing information. The project manager wants to promote teamwork and improve collaboration. Which action would be most effective?
Select an answer first
15foundation · easy
Which strategy is most appropriate for resolving a conflict while maintaining productive relationships?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to PMI-PMOCP

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by PMI. “PMI-PMOCP” is a trademark of its owner, used for identification only.