Fostering Customer-Centricity to Drive Improved Interpersonal Relationships PMI-PMOCP Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   During a critical project review, a team member raises a concern about a potential flaw in the design. Another team member dismisses the concern, and a heated argument ensues. The project manager needs to ensure the concern is addressed while de-escalating the conflict. What is the most effective response?

   • ASide with the team member who raised the concern to show support for speaking up.
   • BAcknowledge the concern, thank both members for their passion, and schedule a separate technical review to evaluate the issue.
   • CPostpone the discussion indefinitely to avoid further conflict.
   • DAsk the team to vote on whether the concern is valid.
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   What is the primary purpose of promoting teamwork?

   • ATo foster a team culture that values diverse contributions and collective problem-solving
   • BTo ensure all team members think alike
   • CTo reduce the need for individual accountability
   • DTo minimize the time spent on team meetings
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4. 8expert · hard

   A project manager is managing a project with a powerful sponsor who has a personal interest in a specific feature. However, customer surveys indicate that this feature is not a priority. The project manager needs to balance the sponsor's expectations with customer needs. What is the most effective approach?

   • ACompromise by including a scaled-down version of the feature to satisfy both parties.
   • BInclude the feature to satisfy the sponsor, as their support is critical for project success.
   • CPresent the customer survey data to the sponsor and facilitate a discussion about aligning the project with customer value.
   • DExclude the feature and inform the sponsor that customer data supports this decision.
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5. 9foundation · easy

   Which action best demonstrates a focus on customers?

   • APrioritizing internal team preferences over customer requirements
   • BGathering customer feedback to improve project deliverables
   • CDelivering exactly what was specified without any adjustments
   • DFocusing on technical excellence over customer satisfaction
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6. 10application · medium

   A project manager is leading a software upgrade project. The project's primary customer has stated that the most important outcome is minimizing downtime during the upgrade. However, the technical team wants to perform the upgrade during business hours to have full support available. What should the project manager do?

   • APrioritize the customer's requirement for minimal downtime and plan the upgrade during off-peak hours with a rollback plan.
   • BAsk the customer to accept some downtime to make the upgrade easier for the team.
   • CProceed with the upgrade during business hours but inform the customer of the expected downtime.
   • DFollow the technical team's preference to ensure a smooth upgrade with full support.
   Reveal Solution Discussion Select an answer first