Task 2 Facilitate Problem Resolution PMI-ACP Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard

   A team is facing a critical production issue that is affecting a major client. The team has been analyzing the problem for two hours without a clear conclusion. The client is demanding a fix within the hour. The team has identified a potential workaround that would restore service quickly but does not address the root cause. What should the team do?

   • AImplement the workaround and never investigate the root cause.
   • BContinue analyzing until the root cause is found before taking any action.
   • CEscalate to senior management and wait for their decision.
   • DImplement the workaround to restore service, then schedule a root cause analysis for later.
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A team has two options to resolve a problem: Option 1 is a quick patch that will work immediately but may cause issues later. Option 2 is a more robust solution that takes longer but is more reliable. The team is under pressure to deliver quickly. What should the team do to maximize value?

   • ADiscuss the trade-offs with the team and stakeholders, then choose the option that best balances value and risk.
   • BLet the project manager decide without team input.
   • CAlways choose the robust solution regardless of time.
   • DAlways choose the quick patch to meet deadlines.
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A team is investigating why a new feature is not performing as expected. They have identified several potential causes and want to visually organize them into categories such as 'People,' 'Process,' 'Technology,' and 'Environment.' Which tool should they use?

   • AFlowchart
   • BAffinity diagram
   • CIshikawa diagram
   • DHistogram
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A product team has identified two potential solutions to a critical bug. Solution 1 is quick to implement but only fixes the symptom. Solution 2 requires more effort but addresses the root cause and prevents future occurrences. The team is under pressure to deliver a release soon. What should the team do to maximize value for stakeholders?

   • AImplement Solution 1 to meet the release deadline, then address the root cause later.
   • BImplement Solution 2 because it addresses the root cause and delivers long-term value.
   • CAsk stakeholders to choose without team input.
   • DImplement both solutions simultaneously.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which structured technique is commonly used to identify the underlying cause of a problem by repeatedly asking 'why' until the fundamental cause is uncovered?

   • AMoSCoW prioritization
   • BDefinition of Done review
   • CFive Whys
   • DBurndown chart analysis
   Reveal Solution Discussion Select an answer first