Task 2 Facilitate Problem Resolution PMI-ACP Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   In an Ishikawa diagram, what do the 'bones' branching off the main spine typically represent?

   • AThe major categories of potential causes
   • BThe sequence of steps in a corrective action plan
   • CThe timeline of when each cause occurred
   • DThe list of stakeholders affected by the problem
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   Why is it important to resolve problems within an appropriate timeframe in an agile project?

   • ATo avoid having to document the problem in the project log
   • BTo ensure that the team does not have to hold a retrospective
   • CTo minimize the impact on project objectives and stakeholder value
   • DTo allow the team to move on to more interesting work
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A critical production issue is blocking customer transactions. The team has been analyzing the problem for several hours without reaching a conclusion. The agile coach notices that the team is stuck in endless discussion and the impact on customers is growing. What should the coach do to ensure timely problem resolution?

   • AEscalate the issue to senior management without team input.
   • BImmediately implement a permanent fix without analysis.
   • CFacilitate a time-boxed root cause analysis session and then implement a temporary workaround.
   • DLet the team continue discussing until they reach a consensus.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A team's daily stand-ups have become increasingly tense, and the team is spending more time arguing than planning. The agile coach suspects the root cause is a disagreement about the definition of 'done,' but the team has not confirmed this. The coach wants to use a structured technique to verify the underlying cause before taking action. What should the coach do first?

   • AImplement a new conflict resolution policy immediately to reduce tension.
   • BAssign a team member to research best practices for team communication.
   • CAsk the team to take a break and revisit the issue in the next sprint retrospective.
   • DFacilitate a 5 Whys session with the team to trace the conflict back to its source.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A team is experiencing recurring defects in a mobile app. They have created an Ishikawa diagram and identified several potential causes, including unclear requirements, insufficient testing, and lack of developer training. The team wants to determine which of these is the underlying cause of the defects. What should they do next?

   • AImplement corrective actions for all identified causes simultaneously.
   • BSelect the cause that appears most frequently in the diagram.
   • CConduct a 5 Whys analysis on each potential cause to trace it to a root cause.
   • DAsk a senior developer to guess the root cause.
   Reveal Solution Discussion Select an answer first