Stakeholder Identification and Analysis PGMP Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What is the primary input to developing a stakeholder engagement plan?

   • AThe results of stakeholder analysis
   • BThe program's procurement plan
   • CThe program's risk register
   • DThe program's work breakdown structure
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A program manager is analyzing stakeholders for a program that will migrate the organization's email system to the cloud. The program manager has conducted interviews with department heads and reviewed the contract with the cloud provider. Which additional technique would help the program manager understand the historical context of stakeholder concerns?

   • AConduct a survey of all employees
   • BReview lessons learned from a previous cloud migration
   • CReview the program's risk register
   • DAnalyze the cloud provider's service level agreement
   Reveal Solution Discussion Select an answer first
4. 23application · medium

   A program manager has completed the stakeholder analysis for a program that will introduce a new customer relationship management (CRM) system. The analysis shows that the sales team has high power and low interest, while the customer support team has low power and high interest. Which engagement strategy is most appropriate for the sales team?

   • AKeep them informed with regular newsletters and surveys
   • BKeep them satisfied by addressing their concerns and providing periodic updates
   • CManage them closely with frequent, detailed communication
   • DMonitor them with minimal effort
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A program manager is analyzing stakeholders for a program that will merge two customer service departments. The program manager has limited time and budget for stakeholder analysis. Which technique would provide the most efficient way to gather a broad range of stakeholder perspectives?

   • ASend a survey to all employees in both departments
   • BReview the organizational chart and job descriptions
   • CConduct a facilitated workshop with representatives from both departments
   • DAnalyze historical data from previous mergers
   Reveal Solution Discussion Select an answer first
6. 25application · medium

   A program manager is creating a stakeholder matrix for a program that will consolidate three regional data centers. The matrix will be used to prioritize engagement activities. The program manager has assessed each stakeholder's power and interest. Which stakeholder should be managed most closely?

   • AThe data center operations manager, who has high interest but low power
   • BThe vendor account executive, who has high power but low interest
   • CThe facilities manager, who has low power and low interest
   • DThe chief information officer, who has high power and high interest in the program's success
   Reveal Solution Discussion Select an answer first