Stakeholder Engagement and Communication PGMP Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A program manager is leading a program to improve customer satisfaction. The steering committee has agreed on a target customer satisfaction score, but the program team has different ideas about how to measure it. The program manager needs to ensure everyone is aligned. What is the most important action?

   • ALet each team member use their preferred measurement method and compare results later.
   • BDocument the specific KPIs and acceptance criteria and communicate them to all stakeholders.
   • CAsk the steering committee to decide the measurement method in isolation.
   • DFocus on achieving the target score without worrying about the measurement method.
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2. 2application · medium

   A program manager is responsible for a program with a diverse set of stakeholders, including the sponsor, steering committee, and end users. The program manager needs to ensure that each group receives appropriate information. What is the most important factor in developing the communication plan?

   • ATailoring the content, format, and frequency of communication to each stakeholder group's needs.
   • BUsing a single communication channel for all stakeholders to ensure consistency.
   • CCommunicating only when there is significant progress or issues.
   • DFocusing communication on the sponsor and steering committee only.
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4. 3application · medium

   A program manager is overseeing a program that has been running for a year. A new stakeholder has joined the steering committee and has different expectations about the program's benefits. The program manager needs to ensure the new member is aligned with the program's objectives. What is the most appropriate action?

   • ASend the new member the original program charter and benefits register.
   • BRe-analyze the stakeholder landscape and update the engagement plan to include the new member.
   • CInvite the new member to the next steering committee meeting without prior engagement.
   • DAssume the new member will align with the existing committee's views over time.
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5. 4expert · hard

   A program manager is leading a program to consolidate multiple legacy systems. The sponsor is fully supportive, but the IT director, who controls the technical resources, is resistant because the program is seen as a threat to the existing IT team's autonomy. The steering committee is divided, with some members supporting the program and others siding with the IT director. The program manager has limited time to secure the IT director's support before the next steering committee vote. What is the most effective strategy?

   • AAppeal directly to the steering committee to override the IT director's objections.
   • BConduct a focused stakeholder analysis on the IT director to understand their specific concerns, then negotiate a solution that addresses those concerns while preserving program objectives.
   • CUse the sponsor's authority to mandate the IT director's support.
   • DDelay the steering committee vote to allow more time for the IT director to come around.
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6. 5application · medium

   A program manager is negotiating with a sponsor who is reluctant to approve additional funding for a program that has encountered unexpected costs. The sponsor is concerned about the return on investment. The program manager has revised the benefits forecast to show a higher return. What is the best negotiation strategy?

   • AThreaten to cancel the program if funding is not approved.
   • BPresent the revised benefits forecast and discuss how the additional funding will enable those benefits.
   • CRequest a meeting with the steering committee to pressure the sponsor.
   • DEmphasize the sunk costs already invested in the program.
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