Stakeholder Engagement and Communication PGMP Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A program manager is leading a program with stakeholders in different time zones and with different communication preferences. Some stakeholders prefer detailed written reports, while others prefer brief verbal updates. The program manager needs to ensure all stakeholders remain informed and engaged. What is the most effective communication strategy?

   • ADevelop a communication plan that offers multiple formats and schedules, allowing stakeholders to choose their preferred method.
   • BFocus on the stakeholders with the most influence and ignore others' preferences.
   • CCommunicate only during business hours in the program manager's time zone.
   • DUse a single communication format, such as email, to ensure consistency.
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2. 22application · medium

   A program manager is responsible for a program with two key stakeholder groups: the steering committee, which wants high-level strategic updates, and operational managers, who need detailed implementation information. The program manager needs to ensure both groups remain engaged. What is the best approach?

   • ADevelop separate communication plans for each group, with different content and frequency.
   • BCommunicate only with the steering committee, as they are the decision-makers.
   • CSend the same detailed report to both groups to ensure consistency.
   • DUse informal communication channels for both groups to save time.
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4. 23application · medium

   A program manager is leading a program that is on track to deliver significant benefits. However, the program's visibility among key stakeholders is low, and some are questioning its value. The program manager needs to confirm stakeholder support and achieve strategic objectives. What is the most effective approach?

   • AFocus on delivering the program's benefits and assume stakeholders will recognize the value.
   • BWait until the program's benefits are fully realized before communicating.
   • CIncrease the frequency of steering committee meetings to report progress.
   • DImplement a communication plan that regularly reports program progress and benefits to all stakeholder groups.
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5. 24application · medium

   A program manager is leading a program that is part of a larger organizational change. The program manager wants to ensure that the program's achievements are visible to all stakeholders, including those not directly involved. What is the most effective way to achieve this?

   • ASend a detailed report to the steering committee only.
   • BRely on informal word-of-mouth to spread information about the program.
   • CCreate a program dashboard that is accessible to all stakeholders and updated regularly.
   • DAnnounce the program's achievements at the end of the program.
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6. 25expert · hard

   A program manager is leading a program that is facing significant challenges, including delays and budget overruns. The program manager needs to maintain stakeholder support and confidence. The sponsor has requested a report on the program's status. What is the most effective way to communicate the status?

   • ADelay the report until the challenges are resolved.
   • BHighlight the program's achievements and downplay the challenges to maintain confidence.
   • CProvide a transparent report that includes the challenges, the impact on benefits, and a revised plan to address them.
   • DFocus only on the revised plan without discussing the challenges.
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