Stakeholder Engagement and Communication PGMP Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which of the following is an effective way to maintain program visibility with stakeholders?

   • AKeeping program information confidential until completion
   • BPublishing a monthly program status report
   • CSharing information only when issues arise
   • DCommunicating only with the sponsor
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A program manager is leading a multi-year digital transformation program. The program sponsor is highly influential but has limited availability, while the operations director, whose team will be most affected, has shown resistance. The program manager needs to secure initial support from both. What is the most effective first step?

   • AConduct a stakeholder analysis to assess each stakeholder's interest, influence, and expectations, then develop tailored engagement strategies.
   • BDefer stakeholder engagement until the program charter is fully approved.
   • CImmediately schedule a joint meeting with the sponsor and operations director to align on program goals.
   • DFocus engagement efforts solely on the sponsor to secure top-down support.
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   During the stakeholder identification and analysis process for a new program, which of the following is a primary consideration when analyzing stakeholders?

   • ATheir job title and organizational level
   • BTheir preferred communication channel
   • CTheir interests, influence, and expectations regarding the program
   • DTheir past performance on other programs
   Reveal Solution Discussion Select an answer first
5. 29application · medium

   A program manager is negotiating with a steering committee member who is blocking a critical program milestone because they believe the program's benefits will not materialize for their business unit. The program manager has data showing the benefits will be realized, but the committee member remains unconvinced. What is the best negotiation approach?

   • APresent the data and offer to pilot the program in the committee member's business unit first to demonstrate value.
   • BRefocus the negotiation on the program's strategic benefits to the entire organization.
   • CAgree to delay the milestone until the committee member is fully satisfied.
   • DEscalate the issue to the program sponsor to override the committee member's objection.
   Reveal Solution Discussion Select an answer first
6. 30application · medium

   A program manager is launching a cost-reduction program. The steering committee has approved the program but has not yet agreed on how success will be measured. The program manager needs to ensure the committee remains supportive throughout the program. What should the program manager do first?

   • AAsk the steering committee to approve a benefits realization plan at the end of the program.
   • BDevelop a detailed communication plan and distribute it to the steering committee.
   • CBegin implementation and report progress at the next steering committee meeting.
   • DDefine and communicate clear KPIs and acceptance criteria for the program's benefits.
   Reveal Solution Discussion Select an answer first