Stakeholder Identification and Analysis PGMP Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which stakeholder analysis technique is most appropriate for gathering detailed, individual perspectives from key stakeholders about their expectations and concerns?

   • AFormal agreement review
   • BInterviews
   • CHistorical analysis
   • DPersonal experience
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A program manager is developing a stakeholder engagement plan for a program that will outsource IT support services. The program manager has reviewed the RFP and the signed contract with the outsourcing vendor. Which stakeholder requirement is most likely to be explicitly stated in these formal agreements?

   • AThe internal IT staff's personal career aspirations
   • BThe program sponsor's communication style
   • CThe vendor's requirement for a dedicated service desk and defined response times
   • DThe end users' preference for a specific help desk software interface
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A program manager is creating a stakeholder matrix for a program. Which of the following best describes the primary purpose of this matrix?

   • ATo record the communication preferences of each stakeholder
   • BTo list all program risks and their potential impact on stakeholders
   • CTo assign specific tasks to each stakeholder for program execution
   • DTo document each stakeholder's position, influence, and interest relative to the program
   Reveal Solution Discussion Select an answer first
5. 9application · medium

   A program manager is developing a stakeholder engagement plan for a program that will upgrade the organization's network infrastructure. The stakeholder analysis shows that the network engineering team has high power and high interest, while the help desk staff have low power and high interest. Which engagement approach should the program manager use for the network engineering team?

   • AEngage them in regular working sessions and decision-making
   • BKeep them satisfied with minimal interaction
   • CProvide them with periodic status reports
   • DInvolve them only when their approval is required
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A program manager is analyzing stakeholders for a program that will outsource the organization's customer support function. The program manager has reviewed the RFP and the contract with the outsourcing vendor. The program manager notices that the contract specifies service level agreements (SLAs) but does not mention the internal customer support team's concerns about job security. What should the program manager do?

   • AFocus only on the SLAs because they are the formal requirements
   • BUpdate the contract to include the internal team's concerns
   • CConduct interviews with the internal customer support team to capture their concerns and add them to the stakeholder analysis
   • DAssume the internal team has no concerns because they are not in the contract
   Reveal Solution Discussion Select an answer first