Identify Integration Opportunities and Strategic Change PGMP Practice Questions (Page 3)

Questions 11–15

1. 11application · medium

   A government agency is planning a program to improve citizen services through a new online portal. The program manager has identified the benefits and confirmed strategic alignment. What should the program manager do next to develop the preliminary program scope?

   • AIdentify all stakeholders and their expectations before defining the scope.
   • BImmediately begin detailed project planning for each component.
   • CDefine the high-level deliverables and major milestones that will achieve the identified benefits.
   • DFinalize the benefits realization plan before defining the scope.
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2. 12application · medium

   A global manufacturing company is launching a program to digitize its supply chain. The program manager discovers that the finance department is independently implementing a new ERP module, and the HR department is rolling out a workforce management system. Both projects are not part of the program but will require data from the same suppliers and will affect the same operational processes. What should the program manager do first?

   • AIncorporate the ERP and workforce management projects into the program scope without further analysis.
   • BRequest that the finance and HR projects be cancelled to avoid conflicting with the program's objectives.
   • CProceed with the program as planned and document the other projects as external dependencies.
   • DAssess the integration opportunities and needs between the program and the other projects to align benefits and avoid duplication.
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4. 13expert · hard

   A financial services firm is running a program to modernize its customer onboarding process. The program includes a new customer relationship management (CRM) system and a mobile app. The program manager discovers that the marketing department is planning a separate campaign to attract new customers, which will rely on the same customer data. What is the most effective way to evaluate the integration needs between the program and the marketing campaign?

   • AConduct a workshop with stakeholders from the program and marketing to map data flows and identify shared benefits.
   • BAsk the marketing department to share their campaign plan and then adjust the program scope accordingly.
   • CInstruct the marketing department to postpone their campaign until the program is complete.
   • DFocus only on the program's internal integration needs and ignore external dependencies.
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5. 14foundation · easy

   Which of the following is a key component of a benefits realization plan?

   • ARisk response strategies
   • BProcurement contracts
   • CDetailed work breakdown structure
   • DMetrics for measuring benefit achievement
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6. 15application · medium

   A hospital is running a program to implement a new patient portal. The program manager identifies that the radiology department is implementing a new imaging system that will need to share data with the portal. What should the program manager do to identify integration opportunities?

   • AAsk the radiology department to postpone their project until the portal is complete.
   • BFocus only on the portal's internal features and ignore the imaging system.
   • CReview the imaging system's capabilities and data formats to determine how it can integrate with the portal.
   • DInclude the imaging system in the program scope without further analysis.
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