Benefits Definition PGMP Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   Which of the following is a reason to update the benefits realization plan?

   • AThe program's risk register is reviewed
   • BA new synergy is identified between program components
   • CThe program's communication plan is updated
   • DThe program's sponsor changes
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2. 17expert · hard

   A healthcare program has two components: one deploying a new patient portal and another upgrading the legacy billing system. During planning, the program manager notices that the patient portal's authentication module could reuse the billing system's identity management infrastructure, avoiding duplicate development. However, the billing component is on a faster timeline and cannot wait for the portal's requirements to finalize. What should the program manager do?

   • AEngage both component teams to define a minimal shared interface now, allowing billing to proceed while keeping the portal's reuse option open
   • BRequire the billing component to delay its identity work until the portal's requirements are finalized to enable reuse
   • CEscalate to the steering committee to decide which component's timeline takes priority
   • DProceed with independent development to avoid delaying the billing system, and document the missed synergy as a lesson learned
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4. 18expert · hard

   A software company's program to migrate to a new CRM system will improve sales productivity. The program manager needs to establish a baseline for 'sales cycle time.' Historical data is available, but the sales team has recently changed its lead qualification process, which is expected to shorten cycle times independently of the CRM. What should the program manager do?

   • AEstablish the baseline using data from after the process change takes effect
   • BUse the historical average and adjust the target to account for the process change
   • CDefer baseline setting until the CRM is implemented and measure from that point
   • DUse the historical average as the baseline, acknowledging the process change as a risk
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5. 19foundation · easy

   What is meant by 'capturing efficiencies' in the context of benefits management?

   • ARecording stakeholder feedback for future programs
   • BIdentifying and incorporating cost savings or process improvements into the benefits realization plan
   • CDocumenting all program risks and their impacts
   • DTracking the program's schedule performance
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6. 20foundation · easy

   Which of the following is an example of a measurable criterion for a benefit?

   • AReduce operational costs
   • BEnhance brand reputation
   • CIncrease customer satisfaction score by 10 points within one year
   • DImprove customer satisfaction
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