2.2 Assess Whether an Approach to Leadership and Management of Change Within a Project, and People Affected by a Project, Is Appropriate (3.2, 3.1) PRINCE2-PRACTITIONER-VERSION-7 Practice Questions (Page 4)

Questions 16–18

1. 16expert · hard

   A project to implement a new IT system is being planned. The project will require users to change their daily work habits. A user impact assessment has identified that some users are enthusiastic, some are neutral, and some are resistant. The project manager wants to tailor the change approach to different user groups. Which approach is most appropriate?

   • AFocus only on the resistant users to convert them
   • BUse a one-size-fits-all communication plan for all users
   • CFocus only on the enthusiastic users to build momentum
   • DSegment the users and apply different engagement strategies based on their readiness and concerns
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2. 17application · medium

   A project sponsor is concerned that the project manager is spending too much time on team motivation and not enough on tracking progress against the plan. The sponsor asks the project manager to explain how leadership and management are being balanced. Which statement best reflects an appropriate balance?

   • ALeadership is more important than management because people are the key to success
   • BManagement is more important than leadership because plans drive projects
   • CLeadership and management are the same thing and cannot be separated
   • DLeadership sets the vision and inspires, while management ensures the plan is executed and controlled
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3. 18expert · hard

   A project is introducing a new sales process. The sales team is highly experienced and has a strong track record. However, they are skeptical about the new process, believing it will reduce their effectiveness. The project manager has limited time and budget for change management activities. Which approach is most likely to gain the team's buy-in?

   • AMandate the new process with a strict deadline
   • BPresent a compelling business case and expect the team to accept it
   • CInvolve the sales team in piloting the new process and gather their feedback for refinement
   • DOffer financial incentives for adopting the new process
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