A programme is implementing a new process across multiple departments. The Business Change Manager is concerned that lessons from early adopters are not being shared with later adopters. What should the Business Change Manager do?

Wait until the end of the programme to collect lessons from all departments.

Create a community of practice for early and later adopters to share experiences.

Ask the Programme Manager to issue a directive requiring departments to share lessons.

Document lessons in a report and send it to all department heads.

What is the purpose of the information management approach in a programme?

To specify the technology used for communication

To define how information is created, stored, retrieved, and disposed of

To describe how benefits will be measured

To set the standards for programme quality

What is the recommended first step in ensuring lessons are learned within a programme?

Review lessons at the end of the programme

Record lessons in a lessons log

Identify lessons from experience

In a programme implementing a new HR system, the Business Change Manager is responsible for ensuring that staff adopt new processes. Which activity best supports the knowledge theme from the Business Change Manager's perspective?

Approving the budget for the knowledge management tool.

Identifying the knowledge and skills needed for the new ways of working and planning how to develop them.

Writing the technical specification for the new HR system.

Updating the programme schedule with new project milestones.

According to the recommended approach to knowledge management, what is the first step in managing knowledge within a programme?

Capture knowledge from experience

Share knowledge with stakeholders

Apply knowledge to improve delivery

Store knowledge in a repository

MSP Practitioner (5th edition)

Domain 2Objective 6

2.6 Knowledge Theme (chapter 8) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 6)

Part of the Understand how to apply and tailor relevant aspects of the MSP themes in context domain, which makes up ~39% of our current practice bank. PeopleCert does not publish an official question count, but from its 150-minute exam (~60–100 total, ~23–39 in this domain), expect 3–5 from this objective — we provide 31 practice questions to prepare you well beyond it. (estimate)

31questions here

7free pages

6concepts

Questions 26–30

26application · medium
A programme is implementing a new process across multiple departments. The Business Change Manager is concerned that lessons from early adopters are not being shared with later adopters. What should the Business Change Manager do?
Select an answer first
27foundation · easy
What is the purpose of the information management approach in a programme?
Select an answer first
28foundation · easy
What is the recommended first step in ensuring lessons are learned within a programme?
Select an answer first
29application · medium
In a programme implementing a new HR system, the Business Change Manager is responsible for ensuring that staff adopt new processes. Which activity best supports the knowledge theme from the Business Change Manager's perspective?
Select an answer first
30foundation · easy
According to the recommended approach to knowledge management, what is the first step in managing knowledge within a programme?
Select an answer first

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