2.6 Knowledge Theme (chapter 8) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 2)

Questions 6–10

1. 6expert · hard

   A programme is using a wiki to capture knowledge, but the wiki has become disorganised and difficult to search. The programme manager wants to improve the knowledge management approach without adding significant overhead. What is the most effective improvement?

   • AAssign a knowledge librarian to curate and organise the wiki content.
   • BCreate a new wiki for each project to keep content separate.
   • CImplement a formal document management system with strict access controls.
   • DRestrict editing rights to a small group of experts to maintain quality.
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2. 7expert · hard

   A programme has a knowledge management approach that includes a central lessons log and regular review meetings. However, an external audit finds that lessons are not being applied across projects. The programme is complex, with multiple workstreams and a high degree of interdependency. What is the most likely gap in the knowledge theme?

   • AThe Business Change Manager is not involved in the review meetings.
   • BThe review meetings do not have the authority to mandate changes to project plans.
   • CThe lessons are not being recorded in enough detail; more detail would make them actionable.
   • DThe lessons log is not user-friendly; a better tool would encourage use.
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4. 8application · medium

   In a programme delivering a new customer relationship management system, the Senior Responsible Owner (SRO) is concerned that knowledge about the new system is not being shared effectively across business units. The programme strategy includes a knowledge and learning approach, but it is not being followed. Which action best reflects the SRO's role in the knowledge theme?

   • APersonally lead the creation of all training materials for the new system.
   • BDelegate the knowledge theme entirely to the Programme Manager to manage.
   • CChampion the knowledge and learning approach and encourage business units to adopt it.
   • DEnsure that all lessons are stored in a central repository accessible only to the programme team.
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5. 9application · medium

   A programme is subject to strict data protection regulations. The programme's information approach must ensure that personal data is handled appropriately. Which practice should be included in the information management approach?

   • AAllow each business unit to manage its own information storage to increase flexibility.
   • BDefine clear retention periods and disposal procedures for different types of information.
   • CStore all programme information indefinitely in a secure cloud repository.
   • DFocus only on the creation and storage of information, ignoring disposal until the programme ends.
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6. 10application · medium

   A large infrastructure programme has completed its first tranche of projects. The Programme Manager wants to ensure that lessons from these projects are not lost and are actively used in the remaining tranches. The programme has a lessons log, but it is rarely updated and even less frequently reviewed. What should the Programme Manager do to improve the effectiveness of lessons learned?

   • AMandate that all project managers submit lessons to the Programme Office by the end of each month.
   • BIntegrate lessons review into existing programme governance meetings and assign owners to action each lesson.
   • CAsk the Business Change Manager to include lessons in the benefits realisation report.
   • DCreate a new standalone lessons workshop at the end of the programme to capture all lessons retrospectively.
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