2.4 Justification Theme (chapter 6) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which role is most focused on ensuring that the benefits identified in the business case are actually realized and that the changes are embedded in the organization?

   • ABusiness Change Manager
   • BSenior Responsible Owner
   • CProgramme Manager
   • DProgramme Sponsor
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2. 2expert · hard

   A programme to improve employee well-being is being justified. The business case includes a financial benefit of reduced absenteeism costs, but the SRO is concerned that this benefit is difficult to quantify and may not be achievable. The organization has a strong commitment to employee well-being as a strategic goal. What is the most appropriate way to justify this programme?

   • AInclude the financial benefit with a clear quantification method, but also include non-financial measures such as employee satisfaction and retention.
   • BAsk the Business Change Manager to guarantee the financial benefit will be achieved.
   • CUse a higher discount rate to make the financial benefit appear more attractive.
   • DRemove the financial benefit and justify the programme solely on non-financial measures, as the financial benefit is too uncertain.
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4. 3application · medium

   A programme aims to improve customer satisfaction and reduce operational costs. The business case includes a financial benefit of £2 million from cost savings and a non-financial benefit of increasing customer satisfaction from 70% to 85%. The programme board is reviewing the business case and questions how the customer satisfaction improvement will be measured. What should the business case include to address this?

   • AA financial value for the customer satisfaction improvement, such as £500,000, to make it comparable with the cost savings.
   • BA statement that customer satisfaction will improve based on the programme manager's experience.
   • CA clear definition of the customer satisfaction measure, including the survey method, sample size, and target timeframe.
   • DA note that customer satisfaction will be measured at the end of the programme, without specifying how.
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5. 4foundation · easy

   Why is it important to consider the correlation of risks when assessing their combined effect on the business case?

   • ABecause correlated risks are less important than independent risks
   • BBecause correlated risks may occur together, increasing the overall impact
   • CBecause correlated risks can be easily eliminated
   • DBecause correlated risks are always more likely to occur
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6. 5expert · hard

   A commercial organization is running a programme to launch a new product in a highly competitive market. The organization has a strong culture of innovation and tolerates risk. The programme's business case uses a traditional cost-benefit analysis with a five-year payback period. The SRO is concerned that the business case does not reflect the organization's appetite for innovation and speed to market. What is the most appropriate tailoring of the justification theme?

   • AAsk the Business Change Manager to quantify the benefits in financial terms only to ensure the business case is objective.
   • BReplace the business case with a lean canvas to focus on innovation and speed, removing the financial analysis.
   • CKeep the five-year payback period because it is a standard financial measure and provides consistency across the organization's portfolio.
   • DAdjust the business case to include non-financial measures such as market share and brand reputation, and consider a shorter payback period to reflect the competitive environment.
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