Which of the following is an example of a non-financial benefit that could be used to justify a programme?

Improved customer satisfaction scores

Reduction in operating costs by 15%

Increase in revenue of £2 million

A public-sector organization is validating the business case for a programme that will replace legacy systems. The business case shows a positive net present value based on staff productivity savings, but the programme board is concerned that the savings assume a 20% reduction in headcount, which is not supported by any HR policy. The programme also has a strong strategic fit with the organization's digital transformation agenda. What is the most important action for the Senior Responsible Owner (SRO) during validation?

Instruct the Business Change Manager to re-baseline the benefits register to remove the productivity savings.

Accept the business case because the strategic fit is strong and the net present value is positive.

Ask the Programme Manager to revise the financial plan to include a contingency for the productivity savings not being achieved.

Confirm that the benefits are aligned with the organization's strategy and that the productivity savings are realistic and achievable.

MSP Practitioner (5th edition)

Domain 2Objective 4

2.4 Justification Theme (chapter 6) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 6)

Part of the Understand how to apply and tailor relevant aspects of the MSP themes in context domain, which makes up ~39% of our current practice bank. PeopleCert does not publish an official question count, but from its 150-minute exam (~60–100 total, ~23–39 in this domain), expect 3–5 from this objective — we provide 27 practice questions to prepare you well beyond it. (estimate)

27questions here

6free pages

8concepts

8 Concepts in This Objective

Key documents for the justification theme
Roles and responsibilities in the justification theme
Financial and non-financial measures of benefits and disbenefits
Validating a business case
Combined effects of risks on justification
Financial planning and control
Tailoring the justification theme to the environment
Effectiveness and fit-for-purpose assessment of justification approach

Questions 26–27

26foundation · easy
Which of the following is an example of a non-financial benefit that could be used to justify a programme?
Select an answer first
27application · medium
A public-sector organization is validating the business case for a programme that will replace legacy systems. The business case shows a positive net present value based on staff productivity savings, but the programme board is concerned that the savings assume a 20% reduction in headcount, which is not supported by any HR policy. The programme also has a strong strategic fit with the organization's digital transformation agenda. What is the most important action for the Senior Responsible Owner (SRO) during validation?
Select an answer first

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2.4 Justification Theme (chapter 6) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 6)

Questions 26–27

Which of the following is an example of a non-financial benefit that could be used to justify a programme?

Keep studying — Understand how to apply and tailor relevant aspects of the MSP themes in context