2.3 Design Theme (chapter 5) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A programme is being set up to implement a new IT system across a multinational company. The programme manager proposes to create a single benefits map for the entire programme, covering all regions. The SRO is concerned that this approach may not be effective. What is the most likely reason for the SRO's concern?

   • AThe benefits map may be too complex and not reflect regional variations in benefits.
   • BThe benefits map should be created after the target operating model is defined.
   • CThe benefits map should be created by the Business Change Manager, not the Programme Manager.
   • DThe benefits map should only include financial benefits.
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2. 2application · medium

   A programme is designed to merge two customer service departments into a single unit. The target operating model (TOM) describes the future state, but the Business Change Manager is concerned that the current state has not been fully assessed. The gap analysis reveals that the current processes are more manual than assumed. What should the programme do to address this gap?

   • AProceed with the TOM as planned and assume the current processes will be automated.
   • BUpdate the TOM to reflect the actual current processes and adjust the gap analysis.
   • CAbandon the TOM and create a new one from scratch.
   • DFocus only on the future state and ignore the current state.
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4. 3expert · medium

   A programme is implementing a new customer relationship management (CRM) system. The benefits map shows a benefit of 'improved customer satisfaction', which is expected to lead to increased repeat business. The Business Change Manager argues that the map is incomplete. What is the most likely missing element?

   • AA financial benefit to quantify the value of improved customer satisfaction.
   • BA target operating model that describes the new CRM processes.
   • CAn intermediate benefit showing how the CRM enables improved customer satisfaction.
   • DA risk register entry for the potential failure of the CRM system.
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5. 4foundation · easy

   In the MSP design theme, which document is primarily used to capture the rationale for why the programme is needed and the outcomes it aims to achieve?

   • ATarget operating model
   • BBenefits map
   • CProgramme strategy design approach
   • DVision statement
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6. 5foundation · easy

   Which of the following indicates that the design theme is being applied effectively?

   • AThe vision statement is developed once and never revisited
   • BThe target operating model is aligned with the programme's benefits and is used to plan the transition
   • CThe benefits map is used solely as a reporting tool for stakeholders
   • DThe risk register is completed at the start and not updated
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