2.3 Design Theme (chapter 5) MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A programme is implementing a new HR system. The benefits map includes a benefit of 'reduced staff turnover', which is expected to save recruitment costs. The Business Change Manager wants to ensure that this benefit is measurable. What should be included in the benefit profile?

   • AA baseline measure of current staff turnover and a target measure after implementation.
   • BA description of how the benefit will be realized, without specific measures.
   • CThe name of the person responsible for realizing the benefit.
   • DThe financial value of the benefit, but not the non-financial aspects.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which type of benefit is typically expressed in monetary terms and can be directly measured against a financial target?

   • AIntangible benefit
   • BMeasurable benefit
   • CFinancial benefit
   • DNon-financial benefit
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A retail company is implementing a new customer relationship management (CRM) system. The programme has identified a benefit of 'improved customer satisfaction', which is expected to lead to increased repeat business. The benefits map shows a direct link from the CRM implementation to customer satisfaction, but the Business Change Manager argues that the map is incomplete. What is the most likely missing element?

   • AA risk register entry for the potential failure of the CRM system.
   • BA financial benefit to quantify the value of improved customer satisfaction.
   • CA target operating model that describes the new CRM processes.
   • DAn intermediate benefit showing how the CRM enables improved customer satisfaction.
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A programme is developing its programme strategy design approach. The SRO wants to ensure that the approach is aligned with the organization's overall strategy. Which document should the SRO review to confirm this alignment?

   • AThe corporate strategy document
   • BThe programme strategy design approach
   • CThe vision statement
   • DThe target operating model
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which document in the design theme provides a structured view of how benefits are expected to be realized, linking projects and capabilities to outcomes?

   • ARisk register
   • BTarget operating model
   • CBenefits map
   • DProgramme strategy design approach
   Reveal Solution Discussion Select an answer first