3.4.2 Analyse Whether the ‘deliver the Capabilities’ Process Activities, Roles and Responsibilities Are Effective and Fit for Purpose MSP-PRACTITIONER-5TH-EDITION Practice Questions (Page 4)

Questions 16–20

1. 16foundation · medium

   Which of the following is a sign that roles and responsibilities in 'deliver the capabilities' are NOT fit for purpose?

   • AThere is ambiguity about who is accountable for coordinating dependencies between projects
   • BThe Business Change Manager is involved in benefits realization planning
   • CThe Programme Manager has a detailed job description
   • DThe Senior Responsible Owner chairs the programme board
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A technology company is running an MSP programme to introduce a new customer relationship management (CRM) system. The programme uses a 'big bang' go-live approach. The 'deliver the capabilities' process includes a series of user acceptance testing (UAT) activities, but the UAT is scheduled to finish only one day before the go-live date. The test manager has reported that there is no time to fix critical defects before go-live. What is the most effective adjustment to the process?

   • AAsk the test manager to work overtime to complete UAT and fix defects within the existing schedule.
   • BProceed with go-live as planned and fix defects after the system is in production.
   • CReduce the scope of UAT so that it can be completed earlier and allow more time for fixes.
   • DMove the go-live date to allow time for defect fixing and retesting after UAT.
   Reveal Solution Discussion Select an answer first
4. 18foundation · medium

   In a small programme with few projects, how might the 'deliver the capabilities' process be tailored?

   • ABy eliminating the process entirely
   • BBy using the same process as a large programme without changes
   • CBy increasing the number of governance boards
   • DBy simplifying the coordination activities and possibly combining some roles
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A healthcare organization is running an MSP programme to implement a new electronic health record (EHR) system. The programme has a 'deliver the capabilities' process that includes a 'service introduction' activity, but the responsibility for this activity is not clearly assigned. The IT operations manager assumes the programme team will handle it, while the programme manager assumes the IT operations manager will handle it. As a result, the service introduction is delayed. What is the most likely cause of this problem?

   • AThe programme manager should have performed the service introduction personally.
   • BThe roles and responsibilities for the activity are not clearly defined and understood.
   • CThe IT operations manager is not competent to perform the service introduction.
   • DThe service introduction activity is not part of the 'deliver the capabilities' process.
   Reveal Solution Discussion Select an answer first
6. 20foundation · medium

   Which of the following indicates that the 'deliver the capabilities' process activities are effective?

   • AThe number of projects in the programme is minimized
   • BProjects are delivering outputs that align with the blueprint and are integrated to create the intended capabilities
   • CAll projects are completed on time and within budget
   • DThe programme vision is approved by the Sponsoring Group
   Reveal Solution Discussion Select an answer first