A company has multiple call queues for different departments. They want each queue to display a different outbound caller ID when agents make outbound calls. Currently, all agents use the same caller ID policy. What is the most efficient way to achieve this?

Assign a different phone number to each agent and use that as the caller ID.

Create a separate caller ID policy for each call queue's resource account and assign the appropriate policy to each resource account.

Create a single caller ID policy that includes all the different numbers and assign it to all agents.

Change the routing method of each queue to use a different agent group.

What is the primary purpose of a resource account in Microsoft Teams Phone?

To assign licenses to end users

To provide a user identity for an auto attendant or call queue

To store call recordings for compliance

To serve as a shared mailbox for team collaboration

A support team manager wants to monitor the real-time status of calls in the support call queue and see which agents are available. What should the manager use?

The Queues app in Microsoft Teams

A Power BI report connected to Teams call records

The Teams admin center's call queue analytics

Which of the following can be assigned to a resource account?

An auto attendant or a call queue

You need to assign a phone number to a resource account that will be used for a call queue. The number must be a service number. What must you do to acquire and assign the number?

Acquire a service number from Microsoft or a carrier and assign it to the resource account in the Teams admin center.

Use a user number from your existing pool and assign it to the resource account.

Assign a phone number from the auto attendant's resource account.

Create a new resource account with a built-in phone number.

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 3Objective 2

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 8)

Part of the Implement and configure Teams Phone domain, which accounts for 30–35% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–4 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

12concepts

30–35%of the exam

12 Concepts in This Objective

Resource Account Creation
Resource Account Configuration
License Assignment to Resource Accounts
Phone Number Assignment
Resource Account Assignment
Call Queue Routing Methods
Business Hours Configuration
Custom Music on Hold Configuration
Caller ID Policies
Voice Applications Policies
Callback Implementation
Queues App Configuration

Questions 36–40

36expert · hard
A company has multiple call queues for different departments. They want each queue to display a different outbound caller ID when agents make outbound calls. Currently, all agents use the same caller ID policy. What is the most efficient way to achieve this?
Select an answer first
37foundation · easy
What is the primary purpose of a resource account in Microsoft Teams Phone?
Select an answer first
38application · medium
A support team manager wants to monitor the real-time status of calls in the support call queue and see which agents are available. What should the manager use?
Select an answer first
39foundation · easy
Which of the following can be assigned to a resource account?
Select an answer first
40application · medium
You need to assign a phone number to a resource account that will be used for a call queue. The number must be a service number. What must you do to acquire and assign the number?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MS-721

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MS-721” is a trademark of its owner, used for identification only.