In the Teams admin center, where do you configure the resource account's settings for an auto attendant?

Org-wide settings > Teams settings

A support team manager wants to monitor the real-time status of their call queue agents and see how many calls are waiting. They also want to be able to change the agent's availability status directly from the same interface. What should you configure?

Deploy the Queues app to the support team and assign the appropriate policies.

Create a Power BI dashboard for the call queue.

Use the Teams client's built-in call queue monitoring.

Enable the call queue's 'Real-time analytics' feature in the Teams admin center.

You are creating a resource account for an auto attendant. The resource account should not be able to sign in interactively. What should you do?

Assign a strong password to the resource account.

Remove the resource account from all security groups.

Set the resource account's sign-in state to disabled.

Enable multi-factor authentication for the resource account.

What is a holiday schedule in an auto attendant used for?

To define special call routing on specific dates

To automatically close the auto attendant on weekends

To change the language of the auto attendant

To block calls from external numbers

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 3Objective 2

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 3)

Part of the Implement and configure Teams Phone domain, which accounts for 30–35% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–4 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

12concepts

30–35%of the exam

12 Concepts in This Objective

Resource Account Creation
Resource Account Configuration
License Assignment to Resource Accounts
Phone Number Assignment
Resource Account Assignment
Call Queue Routing Methods
Business Hours Configuration
Custom Music on Hold Configuration
Caller ID Policies
Voice Applications Policies
Callback Implementation
Queues App Configuration

Questions 11–15

11foundation · easy
In the Teams admin center, where do you configure the resource account's settings for an auto attendant?
Select an answer first
12application · medium
A support team manager wants to monitor the real-time status of their call queue agents and see how many calls are waiting. They also want to be able to change the agent's availability status directly from the same interface. What should you configure?
Select an answer first
13application · medium
You are creating a resource account for an auto attendant. The resource account should not be able to sign in interactively. What should you do?
Select an answer first
14foundation · easy
Which cmdlet is used to create a new voice applications policy in PowerShell?
Select an answer first
15foundation · easy
What is a holiday schedule in an auto attendant used for?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MS-721

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MS-721” is a trademark of its owner, used for identification only.