In the Teams admin center, which section is used to assign a phone number to a resource account?

Org-wide settings > Resource accounts

An auto attendant should route calls to the support team during business hours and to an after-hours message outside those hours. The support team works 8 AM to 6 PM, Monday to Friday. What should you configure on the auto attendant?

Configure a holiday schedule for weekends.

Set business hours to 8 AM–6 PM weekdays and configure the after-hours call routing to the message.

Create two auto attendants, one for business hours and one for after-hours.

Set the auto attendant's call answering rule to 'After hours' and configure the message.

Which administrative center is used to create a resource account for an auto attendant?

Azure Active Directory admin center

What is the Queues app in Microsoft Teams used for?

To create and configure call queues

To allow agents to manage and answer calls from call queues

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 3Objective 2

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 5)

Part of the Implement and configure Teams Phone domain, which accounts for 30–35% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–4 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

12concepts

30–35%of the exam

12 Concepts in This Objective

Resource Account Creation
Resource Account Configuration
License Assignment to Resource Accounts
Phone Number Assignment
Resource Account Assignment
Call Queue Routing Methods
Business Hours Configuration
Custom Music on Hold Configuration
Caller ID Policies
Voice Applications Policies
Callback Implementation
Queues App Configuration

Questions 21–25

21foundation · easy
In the Teams admin center, which section is used to assign a phone number to a resource account?
Select an answer first
22application · medium
An auto attendant should route calls to the support team during business hours and to an after-hours message outside those hours. The support team works 8 AM to 6 PM, Monday to Friday. What should you configure on the auto attendant?
Select an answer first
23foundation · easy
Which administrative center is used to create a resource account for an auto attendant?
Select an answer first
24foundation · easy
Which call queue routing method sends calls to all agents at the same time?
Select an answer first
25foundation · easy
What is the Queues app in Microsoft Teams used for?
Select an answer first

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