Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A retail company has an auto attendant for their main line. They want the auto attendant to play a different greeting and route calls to a different menu after 6 PM on weekdays and all day on weekends. What should you configure?

   • AUse a call queue to handle after-hours calls.
   • BSet the auto attendant's business hours to 9 AM–6 PM and configure a separate after-hours call routing flow.
   • CCreate a second auto attendant and assign it the same phone number.
   • DConfigure a holiday schedule for every weekday evening.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which of the following is required to enable callback in a call queue?

   • AA resource account with a phone number
   • BA custom music on hold file
   • CA Teams Phone license for each agent
   • DA voice applications policy
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4. 18expert · hard

   A company is migrating from an on-premises PBX to Teams Phone. They have a resource account for a call queue that will use a phone number from their existing carrier via Direct Routing. The resource account has been created and licensed. What additional configuration is required to make the call queue reachable via the Direct Routing number?

   • AAssign the Direct Routing phone number to the resource account and configure the call queue to use that number.
   • BAssign a Microsoft Calling Plan number to the resource account instead.
   • CEnable Direct Routing on the call queue's resource account and set the routing method to 'Attendant'.
   • DCreate a new auto attendant and assign the Direct Routing number to it.
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   What is the process of linking a resource account to an auto attendant called?

   • APublishing the auto attendant
   • BEnabling the resource account
   • CAssigning the resource account
   • DAttaching a phone number
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6. 20foundation · easy

   What does a caller ID policy do for a call queue?

   • AIt determines which agents can be in the queue
   • BIt defines the phone number displayed to callers when the queue calls out
   • CIt sets the maximum number of calls in the queue
   • DIt blocks anonymous calls from entering the queue
   Reveal Solution Discussion Select an answer first