What type of phone number can be assigned to a resource account to allow callers to reach the auto attendant without incurring long-distance charges?

Direct inward dialing (DID) number

Which setting must be configured on a resource account to ensure it can receive calls from external phone numbers?

Set the account to 'Do not allow user to sign in'

A company has a call queue for their sales department. When a sales agent calls back a customer, the caller ID shows the agent's personal number. The company wants the caller ID to show the main business number instead. What should you configure?

Change the call queue's routing method to 'Attendant' so the main number is used.

Disable the agent's personal caller ID in Teams admin center.

Assign a caller ID policy to the call queue's resource account that sets the outbound caller ID to the main business number.

Configure the call queue to use a service number for outbound calls.

What is the purpose of setting a call priority in a call queue?

To control the maximum wait time

To specify which agents receive calls

To determine which calls are answered first

A company's sales call queue calls customers back when agents are unavailable. Management wants the outbound caller ID to show the company's main number instead of the agent's personal number. What should you configure?

Set the call queue's outbound caller ID to the main number in the call queue settings.

Create a voice routing policy that sets the caller ID to the main number.

Create a caller ID policy that sets the caller ID to the main number and assign it to the call queue's resource account.

Assign the main number as the agent's caller ID in each agent's Teams settings.

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 3Objective 2

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 7)

Part of the Implement and configure Teams Phone domain, which accounts for 30–35% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–4 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

12concepts

30–35%of the exam

12 Concepts in This Objective

Resource Account Creation
Resource Account Configuration
License Assignment to Resource Accounts
Phone Number Assignment
Resource Account Assignment
Call Queue Routing Methods
Business Hours Configuration
Custom Music on Hold Configuration
Caller ID Policies
Voice Applications Policies
Callback Implementation
Queues App Configuration

Questions 31–35

31foundation · easy
What type of phone number can be assigned to a resource account to allow callers to reach the auto attendant without incurring long-distance charges?
Select an answer first
32foundation · easy
Which setting must be configured on a resource account to ensure it can receive calls from external phone numbers?
Select an answer first
33application · medium
A company has a call queue for their sales department. When a sales agent calls back a customer, the caller ID shows the agent's personal number. The company wants the caller ID to show the main business number instead. What should you configure?
Select an answer first
34foundation · easy
What is the purpose of setting a call priority in a call queue?
Select an answer first
35application · medium
A company's sales call queue calls customers back when agents are unavailable. Management wants the outbound caller ID to show the company's main number instead of the agent's personal number. What should you configure?
Select an answer first

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