A company has an auto attendant that handles calls during business hours. They want to configure a holiday schedule so that on public holidays, callers hear a special greeting and are routed to voicemail. They have already created the holiday schedule in the Teams admin center. What else must be done to ensure the holiday greeting is played?

Create a second auto attendant for holidays and assign it the same phone number.

Set the auto attendant's business hours to exclude holidays.

Upload the holiday greeting as the default greeting for the auto attendant.

Assign the holiday schedule to the auto attendant and configure the holiday call routing to use the special greeting.

A call center supervisor wants to use the Queues app to monitor agent availability and call volume. However, some agents report that they cannot see the Queues app in their Teams client. The supervisor has already deployed the app via the Teams admin center. What is the most likely reason the agents cannot see it?

The agents do not have a Teams Phone license assigned.

The agents are not members of the call queue.

The agents have not been assigned a voice application policy.

The agents are using the Teams mobile app instead of the desktop client.

A multinational company wants to provide a toll-free number for their international customer support call queue. They have a resource account for the queue. What must be done to assign a toll-free number to this resource account?

Use the same number as the auto attendant and share it between the two resource accounts.

Assign a toll-free number directly to the call queue without a resource account.

Acquire a toll-free service number from Microsoft or a direct routing provider and assign it to the resource account.

Assign a regular user number and enable toll-free calling on the account.

Fabrikam has a call queue for their sales team. The call queue is associated with a resource account that currently has no phone number. The sales manager wants callers to be able to call the queue directly using a specific external number. What must you do to enable this?

Create a new auto attendant and assign the phone number to it, then link it to the call queue.

Assign a service phone number to the resource account and then assign the resource account to the call queue.

Assign a user phone number to the resource account and enable direct routing.

Assign a toll-free number to the call queue directly without a resource account.

Microsoft 365 Certified:Collaboration Communications Systems Engineer Associate

Domain 3Objective 2

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 6)

Part of the Implement and configure Teams Phone domain, which accounts for 30–35% of the MS-721 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~12–23 in this domain), expect 2–4 from this objective — we provide 45 practice questions to prepare you well beyond it. (estimate)

45questions here

9free pages

12concepts

30–35%of the exam

12 Concepts in This Objective

Resource Account Creation
Resource Account Configuration
License Assignment to Resource Accounts
Phone Number Assignment
Resource Account Assignment
Call Queue Routing Methods
Business Hours Configuration
Custom Music on Hold Configuration
Caller ID Policies
Voice Applications Policies
Callback Implementation
Queues App Configuration

Questions 26–30

26foundation · easy
What file format is supported for custom music on hold in a call queue?
Select an answer first
27expert · hard
A company has an auto attendant that handles calls during business hours. They want to configure a holiday schedule so that on public holidays, callers hear a special greeting and are routed to voicemail. They have already created the holiday schedule in the Teams admin center. What else must be done to ensure the holiday greeting is played?
Select an answer first
28expert · hard
A call center supervisor wants to use the Queues app to monitor agent availability and call volume. However, some agents report that they cannot see the Queues app in their Teams client. The supervisor has already deployed the app via the Teams admin center. What is the most likely reason the agents cannot see it?
Select an answer first
29application · medium
A multinational company wants to provide a toll-free number for their international customer support call queue. They have a resource account for the queue. What must be done to assign a toll-free number to this resource account?
Select an answer first
30application · medium
Fabrikam has a call queue for their sales team. The call queue is associated with a resource account that currently has no phone number. The sales manager wants callers to be able to call the queue directly using a specific external number. What must you do to enable this?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to MS-721

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “MS-721” is a trademark of its owner, used for identification only.

Create and Configure Auto Attendants and Call Queues MS-721 Practice Questions (Page 6)

Questions 26–30

What file format is supported for custom music on hold in a call queue?

A multinational company wants to provide a toll-free number for their international customer support call queue. They have a resource account for the queue. What must be done to assign a toll-free number to this resource account?

Fabrikam has a call queue for their sales team. The call queue is associated with a resource account that currently has no phone number. The sales manager wants callers to be able to call the queue directly using a specific external number. What must you do to enable this?

Keep studying — Implement and configure Teams Phone