A support team wants to display a read-only summary of the primary contact's details on the Case form so agents can quickly see the contact's phone and email without opening the contact record. What should you add to the Case main form?

A quick view form for the Contact entity

A card form for the Contact entity

A finance team wants to embed a Power BI report that shows invoice trends directly inside the Invoice entity form. The report uses row-level security (RLS) so users only see their own data. What must be configured to ensure the embedded report respects RLS?

Set the report's data source to use the Dataverse connector with the user's Dynamics 365 security role.

Share the report with 'View' permission to all users in the organization.

Enable 'Power BI embedded' in the environment settings and ensure users have appropriate Power BI workspace permissions.

Create a system view that filters invoices by the current user and embed that view.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 2Objective 4

Customize the User Experience MB-280 Practice Questions (Page 3)

Part of the Configure and customize Dataverse and model-driven apps domain, which accounts for 35–40% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~14–26 in this domain), expect 3–5 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

11concepts

35–40%of the exam

Questions 11–15

11foundation · easy
Which Power BI component can be embedded into a model-driven app to allow users to interact with multiple pages of visualizations?
Select an answer first
12application · medium
A support team wants to display a read-only summary of the primary contact's details on the Case form so agents can quickly see the contact's phone and email without opening the contact record. What should you add to the Case main form?
Select an answer first
13expert · hard
A company needs an app for external customers to view their support tickets and submit new ones. The app must be accessible through a web browser without requiring a Dataverse license for each customer. What should you create?
Select an answer first
14application · medium
A finance team wants to embed a Power BI report that shows invoice trends directly inside the Invoice entity form. The report uses row-level security (RLS) so users only see their own data. What must be configured to ensure the embedded report respects RLS?
Select an answer first
15application · medium
A company wants to create an app for its sales team that is automatically responsive across devices and uses the existing Dataverse tables, forms, and views. The app must be built with minimal custom development. Which type of app should you create?
Select an answer first

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Customize the User Experience MB-280 Practice Questions (Page 3)

Questions 11–15

Which Power BI component can be embedded into a model-driven app to allow users to interact with multiple pages of visualizations?

A support team wants to display a read-only summary of the primary contact's details on the Case form so agents can quickly see the contact's phone and email without opening the contact record. What should you add to the Case main form?

A company needs an app for external customers to view their support tickets and submit new ones. The app must be accessible through a web browser without requiring a Dataverse license for each customer. What should you create?

A finance team wants to embed a Power BI report that shows invoice trends directly inside the Invoice entity form. The report uses row-level security (RLS) so users only see their own data. What must be configured to ensure the embedded report respects RLS?

A company wants to create an app for its sales team that is automatically responsive across devices and uses the existing Dataverse tables, forms, and views. The app must be built with minimal custom development. Which type of app should you create?

Keep studying — Configure and customize Dataverse and model-driven apps