Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate
Domain 2Objective 4
Customize the User Experience MB-280 Practice Questions (Page 1)
Part of the Configure and customize Dataverse and model-driven apps domain, which accounts for 35–40% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~14–26 in this domain), expect 3–5 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)
41questions here
9free pages
11concepts
35–40%of the exam
Questions 1–5
- 1
A customer service manager wants to show a single Power BI tile that displays the number of open cases on the Case entity main form. The tile is already published. What should you add to the form?
Select an answer first - 2
A sales team uses a model-driven app to manage opportunities. They often need to quickly capture a new contact without leaving the opportunity record. The team also wants to see a summary of the contact's recent activities in a read-only panel. You need to configure the app to support both requirements. What should you do?
Select an answer first - 3
A salesperson needs to quickly enter a new lead without leaving the account record they are viewing. Which form type should be used to enable this quick entry?
Select an answer first - 4
A service manager wants the timeline control on the case form to show only emails and notes, not phone calls or posts. Agents should still be able to create new emails from the timeline. What should you configure?
Select an answer first - 5
Why might you choose to embed a Power BI tile instead of a full report in a model-driven app?
Select an answer first
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