A company needs to provide its field technicians with a mobile-friendly app to view and update work orders. The app must work offline and use existing Dataverse tables. The company wants to minimize development effort. What should you recommend?

Create a Power BI dashboard for technicians to view work orders.

Create a model-driven app and enable offline capability in the Dynamics 365 mobile app.

Create a portal for technicians to access work orders.

Create a canvas app with offline capability using the Power Apps mobile app.

Which types of records can be displayed in the timeline control on a model-driven app form?

Charts, dashboards, and reports

Emails, phone calls, and tasks only

A sales director wants to see a visual representation of the number of opportunities by sales stage, updated in real time, on the Opportunities list page. What should you create?

A system chart based on the Opportunities view

A Power BI report embedded in the Opportunities form

A service manager wants agents to see all emails, phone calls, and notes related to a case in one place on the case form. Agents should also be able to quickly create a new email from that same panel. What should you configure?

Add a system chart of activities to the case form.

Add a subgrid of activities to the case form and set the default view to 'All Activities'.

Add a quick view form for the case entity and configure it to show activities.

Add the timeline control to the case form and enable the activity types you want to display.

Microsoft Certified:Dynamics 365 Customer Experience Analyst Associate

Domain 2Objective 4

Customize the User Experience MB-280 Practice Questions (Page 2)

Part of the Configure and customize Dataverse and model-driven apps domain, which accounts for 35–40% of the MB-280 exam. Microsoft does not publish an official question count, but from its 100-minute exam (~40–65 total, ~14–26 in this domain), expect 3–5 from this objective — we provide 41 practice questions to prepare you well beyond it. (estimate)

41questions here

9free pages

11concepts

35–40%of the exam

Questions 6–10

6expert · hard
A company needs to provide its field technicians with a mobile-friendly app to view and update work orders. The app must work offline and use existing Dataverse tables. The company wants to minimize development effort. What should you recommend?
Select an answer first
7foundation · easy
Which types of records can be displayed in the timeline control on a model-driven app form?
Select an answer first
8application · medium
A sales director wants to see a visual representation of the number of opportunities by sales stage, updated in real time, on the Opportunities list page. What should you create?
Select an answer first
9application · medium
A service manager wants agents to see all emails, phone calls, and notes related to a case in one place on the case form. Agents should also be able to quickly create a new email from that same panel. What should you configure?
Select an answer first
10foundation · easy
Which type of Power Apps app is best suited for creating an external-facing website that allows customers to interact with Dataverse data?
Select an answer first

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