Perform Basic Administrative Tasks for Agents AB-900 Practice Questions (Page 7)

Questions 31–35

1. 31application · medium

   You need to evaluate whether an agent is meeting its goal of reducing support tickets. Which metric in the Microsoft 365 admin center would best indicate this?

   • ANumber of conversations resolved by the agent without escalation
   • BAverage conversation length
   • CNumber of unique users who used the agent
   • DTotal number of conversations initiated by users
   Reveal Solution Discussion Select an answer first
2. 32foundation · easy

   As an administrator, you need to grant a specific user the ability to use an agent that was created in Microsoft 365. Which action should you take?

   • ACreate a new security group and assign it to the agent
   • BEnable the agent for all users in the tenant by default
   • CAdd the user to the agent's access list in the agent settings
   • DAssign the user a Copilot license that includes the agent
   Reveal Solution Discussion Select an answer first
4. 33expert · hard

   An admin is monitoring an agent and notices that the average response time has increased, but the number of conversations has decreased. The admin suspects a technical issue. What additional data should the admin review to confirm the suspicion?

   • ANumber of active users.
   • BError rates and logs for the agent.
   • CList of agent owners.
   • DApproval status of the agent.
   Reveal Solution Discussion Select an answer first
5. 34expert · hard

   A large enterprise has a governance policy that requires all agents to be approved by the IT governance board before deployment. An HR manager creates a new agent in the Microsoft 365 admin center and wants to deploy it to the HR team immediately. The agent is configured to access employee records. You need to ensure the agent is deployed in compliance with the governance policy. What should you do?

   • ADisable the agent until the HR manager obtains approval from their department head.
   • BConfigure access to the HR team and deploy the agent, then submit for approval retroactively.
   • CSubmit the agent for approval to the IT governance board and wait for approval before allowing access.
   • DDeploy the agent to the HR team immediately because the HR manager created it.
   Reveal Solution Discussion Select an answer first
6. 35application · medium

   A company has an agent that was created for a temporary project. The project is ending, and the agent will no longer be needed. The project manager wants to ensure the agent is removed from the environment to avoid unnecessary resource usage. What should you do?

   • ADisable the agent so it cannot be used, but keep it for potential future use.
   • BSubmit the agent for approval to decommission it.
   • CRemove all user access permissions from the agent.
   • DDelete the agent from the admin center.
   Reveal Solution Discussion Select an answer first