Perform Basic Administrative Tasks for Agents AB-900 Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   An organization has deployed an agent for IT support. The IT manager wants to know whether the agent is effectively resolving user issues or whether users are frequently escalating to human agents. You need to analyze operational insights in the Microsoft 365 admin center. Which metric should you focus on?

   • AAverage response time of the agent.
   • BPercentage of conversations that end without escalation to a human agent.
   • CNumber of conversations initiated by users.
   • DNumber of active users per day.
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   Contoso's HR team wants to deploy a new agent that answers employee benefits questions. The agent will be created in the Microsoft 365 admin center. The HR manager must approve the agent before it is shared with employees, and only HR team members should be able to use it initially. You need to configure the agent to meet these requirements. What should you do?

   • ACreate the agent, submit it for approval, and after approval, make it visible to all employees in the organization.
   • BCreate the agent, share it with the HR team immediately, and then request approval from the HR manager.
   • CCreate the agent, assign the HR team as the owner, and submit it for approval. After approval, grant the HR team access through the agent's sharing settings.
   • DCreate the agent in the Power Platform admin center, assign the HR manager as the owner, and then share it with the HR team.
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   You need to allow a group of users to interact with an agent in Microsoft 365. What is the most direct way to configure this access?

   • AShare the agent's URL with the group
   • BPublish the agent to the entire organization
   • CAssign each user a separate Copilot license
   • DAdd the group to the agent's access list
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   Which type of metric would you expect to find in the agent usage report in the Microsoft 365 admin center?

   • ANetwork latency of the agent's endpoints
   • BNumber of security incidents detected by the agent
   • CNumber of active users who interacted with the agent
   • DCPU utilization of the agent's underlying infrastructure
   Reveal Solution Discussion Select an answer first
6. 10application · medium

   A department lead has created a new agent in the Microsoft 365 admin center and wants to deploy it to their team. According to the default approval process, what must happen before the agent is available to users?

   • AThe agent must be assigned a license in the Microsoft 365 admin center.
   • BAn administrator must review and approve the agent for deployment.
   • CThe agent must be published to the organization-wide catalog.
   • DThe agent must be shared with at least one user in the department.
   Reveal Solution Discussion Select an answer first