An agent has been in production for three months. Operational insights show that usage has declined by 40% and the resolution rate has dropped from 80% to 60%. The business owner wants to keep the agent but improve its performance. You need to decide the best course of action based on the insights.

Increase the agent's access permissions to more users to boost usage.

Immediately decommission the agent because usage and resolution rate are declining.

Review the agent's conversation logs to identify common failure points, then update the agent's knowledge source and retrain it.

Disable the agent temporarily and then re-enable it after a month.

A company has an agent that is still in use, but a major update is planned. The update is expected to change the agent's behavior significantly. The compliance team requires that the update be approved before it is applied. However, the agent is currently in production and cannot be taken offline. What should you do?

Disable the agent, apply the update, and then re-enable it after approval.

Apply the update immediately and then submit it for approval.

Create a new agent with the update and decommission the old one after approval.

Submit the update for approval, and after approval, apply the update to the production agent.

Which of the following is an example of an operational insight for an agent?

The number of licenses assigned to the agent

The color theme of the agent's interface

The average time it takes for the agent to respond to a user query

The name of the agent's creator

Your organization has an agent that is used by multiple departments. You need to identify which department uses the agent the most and whether the agent is meeting the expected resolution rate. What should you use?

Microsoft 365 service health dashboard to see agent usage by department.

Power Platform admin center environment analytics to see department-level usage.

Microsoft Entra ID sign-in logs to count agent interactions per department.

Agent usage metrics in the Microsoft 365 admin center, segmented by department and resolution rate.

An agent used by the sales team has become outdated because the underlying product catalog changed. You need to update the agent's knowledge source and then monitor its usage to confirm the update improved performance. What is the correct sequence of actions?

Disable the agent, wait for user feedback, and then re-enable it with the new catalog.

Update the knowledge source in the Power Platform admin center, then submit the agent for approval again.

Edit the agent in the Microsoft 365 admin center, update the knowledge source, and then review the agent's usage metrics.

Delete the agent and create a new one with the updated catalog, then monitor the new agent's usage.

Microsoft 365 Certified:Copilot and Agent Administration Fundamentals

Domain 3Objective 3

Perform Basic Administrative Tasks for Agents AB-900 Practice Questions (Page 4)

Part of the Perform basic administrative tasks for Copilot and agents domain, which accounts for 25–30% of the AB-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~5–9 in this domain), expect 2–3 from this objective — we provide 37 practice questions to prepare you well beyond it. (estimate)

37questions here

8free pages

6concepts

25–30%of the exam

Questions 16–20

16expert · hard
An agent has been in production for three months. Operational insights show that usage has declined by 40% and the resolution rate has dropped from 80% to 60%. The business owner wants to keep the agent but improve its performance. You need to decide the best course of action based on the insights.
Select an answer first
17expert · hard
A company has an agent that is still in use, but a major update is planned. The update is expected to change the agent's behavior significantly. The compliance team requires that the update be approved before it is applied. However, the agent is currently in production and cannot be taken offline. What should you do?
Select an answer first
18foundation · easy
Which of the following is an example of an operational insight for an agent?
Select an answer first
19application · medium
Your organization has an agent that is used by multiple departments. You need to identify which department uses the agent the most and whether the agent is meeting the expected resolution rate. What should you use?
Select an answer first
20application · medium
An agent used by the sales team has become outdated because the underlying product catalog changed. You need to update the agent's knowledge source and then monitor its usage to confirm the update improved performance. What is the correct sequence of actions?
Select an answer first

Finished these 5 questions?

Review the revealed explanations, or continue through the curriculum.

Next 5 questions →Back to AB-900

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by Microsoft. “AB-900” is a trademark of its owner, used for identification only.