An organization wants to assess whether an agent is meeting its goal of reducing the number of support tickets. The agent has been live for a month. You need to analyze operational insights. Which combination of metrics would best indicate success?

Average response time and number of active users.

Number of conversations and average response time.

Number of active users and number of conversations per user.

Percentage of conversations resolved without escalation and trend of support tickets over time.

An agent has been updated with new knowledge sources. You need to verify that the update did not negatively impact the agent's performance. What should you do?

Disable the agent temporarily to test its performance.

Monitor the agent's usage and resolution metrics after the update and compare them to the previous period.

Review the agent's access list to ensure no users were removed.

Submit the agent for approval again to ensure the update is valid.

An agent's operational insights show that the average conversation length is 15 minutes, but the resolution rate is only 50%. Users are reporting that the agent often asks for the same information multiple times. You need to improve the agent's efficiency. What should you do first?

Increase the agent's usage limits to allow more conversations.

Decommission the agent and create a new one from scratch.

Review the conversation transcripts to identify where the agent repeats questions and then update the agent's conversation flow.

Expand the agent's access to more users to gather more feedback.

A company wants to create a new agent for the finance department. The finance director must approve the agent before it is deployed. The agent should only be accessible to finance team members. You need to plan the creation and deployment. What is the correct sequence of actions?

Share the agent with the finance team, then submit for approval.

Create the agent, share with all employees, and then submit for approval.

Submit for approval, create the agent, and then share with the finance team.

Create the agent, submit for approval, and after approval, share with the finance team.

Microsoft 365 Certified:Copilot and Agent Administration Fundamentals

Domain 3Objective 3

Perform Basic Administrative Tasks for Agents AB-900 Practice Questions (Page 6)

Part of the Perform basic administrative tasks for Copilot and agents domain, which accounts for 25–30% of the AB-900 exam. Microsoft does not publish an official question count, but from its 45-minute exam (~20–30 total, ~5–9 in this domain), expect 2–3 from this objective — we provide 37 practice questions to prepare you well beyond it. (estimate)

37questions here

8free pages

6concepts

25–30%of the exam

Questions 26–30

26application · medium
An organization wants to assess whether an agent is meeting its goal of reducing the number of support tickets. The agent has been live for a month. You need to analyze operational insights. Which combination of metrics would best indicate success?
Select an answer first
27application · medium
An agent has been updated with new knowledge sources. You need to verify that the update did not negatively impact the agent's performance. What should you do?
Select an answer first
28expert · hard
An agent's operational insights show that the average conversation length is 15 minutes, but the resolution rate is only 50%. Users are reporting that the agent often asks for the same information multiple times. You need to improve the agent's efficiency. What should you do first?
Select an answer first
29application · medium
A company wants to create a new agent for the finance department. The finance director must approve the agent before it is deployed. The agent should only be accessible to finance team members. You need to plan the creation and deployment. What is the correct sequence of actions?
Select an answer first
30foundation · easy
Where can an administrator view usage metrics for agents in Microsoft 365?
Select an answer first

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