A manufacturing company is configuring the Sales Qualification Agent for the first time. The sales manager wants the agent to automatically research incoming leads and update their qualification status, but is not yet comfortable letting the agent send any communications to prospects. The company has a strict policy that no external communications can be sent without human approval. Which mode should you configure for the Sales Qualification Agent?

Disable the agent and use manual qualification

What does it mean when the Sales Qualification Agent 'disqualifies' a lead?

The lead is converted to an opportunity for further nurturing.

The lead is marked as not viable and the qualification process stops for that lead.

The lead is sent to a different sales team for a second opinion.

The lead is automatically deleted from the system.

Which configuration step is required to enable the Sales Qualification Agent to automate lead qualification?

Installing a third-party AI add-on from AppSource

Enabling the agent and selecting the appropriate mode

Writing custom code to call the Dynamics 365 Web API

Creating a Power Automate flow to trigger on lead creation

A sales manager reviews the Sales Qualification Agent's activity and sees that a lead was marked as 'Disqualified' with the reason 'Budget too low'. The manager is surprised because the lead's stated budget seemed adequate. What should the manager do to understand the agent's decision?

Check the lead's email activity

Review the agent's activity log and the qualification model's scoring rules

Re-run the agent manually on the same lead

A sales manager notices that the Sales Qualification Agent has qualified a lead that has a very low score according to the qualification model. The manager checks the agent's activity log and sees that the agent used a different model than the one the manager thought was configured. The manager wants to ensure the agent uses the correct model going forward and also wants to track how often this discrepancy occurs. What should you do?

Disable the agent and re-enable it with the same configuration

Change the qualification model's thresholds to match the agent's behavior

Manually re-qualify all leads that the agent processed

Update the agent's configuration to use the correct model and review the analytics dashboard for discrepancies

Microsoft Certified:Dynamics 365 Sales AI Consultant Associate

Domain 3Objective 2

Automate Lead Qualification by Using the Sales Qualification Agent AB-210 Practice Questions (Page 2)

Part of the Qualify and prioritize leads by using AI domain, which accounts for 15–20% of the AB-210 exam. Microsoft does not publish an official question count, but from its 120-minute exam (~50–80 total, ~8–16 in this domain), expect 4–8 from this objective — we provide 16 practice questions to prepare you well beyond it. (estimate)

16questions here

4free pages

5concepts

15–20%of the exam

Questions 6–10

6application · medium
A manufacturing company is configuring the Sales Qualification Agent for the first time. The sales manager wants the agent to automatically research incoming leads and update their qualification status, but is not yet comfortable letting the agent send any communications to prospects. The company has a strict policy that no external communications can be sent without human approval. Which mode should you configure for the Sales Qualification Agent?
Select an answer first
7foundation · easy
What does it mean when the Sales Qualification Agent 'disqualifies' a lead?
Select an answer first
8foundation · easy
Which configuration step is required to enable the Sales Qualification Agent to automate lead qualification?
Select an answer first
9application · medium
A sales manager reviews the Sales Qualification Agent's activity and sees that a lead was marked as 'Disqualified' with the reason 'Budget too low'. The manager is surprised because the lead's stated budget seemed adequate. What should the manager do to understand the agent's decision?
Select an answer first
10expert · hard
A sales manager notices that the Sales Qualification Agent has qualified a lead that has a very low score according to the qualification model. The manager checks the agent's activity log and sees that the agent used a different model than the one the manager thought was configured. The manager wants to ensure the agent uses the correct model going forward and also wants to track how often this discrepancy occurs. What should you do?
Select an answer first

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Automate Lead Qualification by Using the Sales Qualification Agent AB-210 Practice Questions (Page 2)

Questions 6–10

What does it mean when the Sales Qualification Agent 'disqualifies' a lead?

Which configuration step is required to enable the Sales Qualification Agent to automate lead qualification?

A sales manager reviews the Sales Qualification Agent's activity and sees that a lead was marked as 'Disqualified' with the reason 'Budget too low'. The manager is surprised because the lead's stated budget seemed adequate. What should the manager do to understand the agent's decision?

Keep studying — Qualify and prioritize leads by using AI