Benefits Execution and Monitoring CGEIT Practice Questions (Page 8)

Questions 36–37

1. 36application · medium

   A logistics company has implemented a new route optimization system. Initial metrics show that fuel costs have decreased, but the improvement is below the target. The operations manager suspects the current routing process is not fully aligned with the new system. What should the manager do to improve the process and enhance benefits?

   • ABlame the drivers for not following the system and issue warnings
   • BConduct a process improvement review to identify bottlenecks and adjust workflows
   • CIncrease the fuel cost target to make the current performance acceptable
   • DDiscontinue the route optimization system and revert to manual routing
   Reveal Solution Discussion Select an answer first
2. 37foundation · easy

   What is the first step in the change management process to ensure benefits are realized?

   • ADevelop a communication plan for stakeholders
   • BTrain employees on new systems and processes
   • CAssess the impact of the change on stakeholders and processes
   • DMonitor the adoption of the change
   Reveal Solution Discussion Select an answer first