Benefits Governance and Reporting CGEIT Practice Questions (Page 1)

Questions 1–5

1. 1foundation · easy

   Which of the following is a common mechanism used to monitor benefit realization?

   • AResource allocation plans
   • BKey performance indicators (KPIs)
   • CProject change requests
   • DRisk registers
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2. 2application · medium

   A financial services firm has implemented a new customer relationship management (CRM) system with the expected benefit of reducing customer onboarding time by 30%. Six months after go-live, the program manager reports that the benefit has been achieved based on a single dashboard showing average onboarding time. However, the steering committee is concerned because the dashboard only includes data from one region. What should the governance board require to ensure the benefit is genuinely realized?

   • AReplace the dashboard with a new KPI that measures customer satisfaction instead of onboarding time.
   • BAccept the dashboard as sufficient evidence since it reflects the system's performance.
   • CRequest a benefits realization report that includes data from all regions and compares actual performance against the baseline.
   • DConduct a post-implementation review only after the system has been in use for a full year.
   Reveal Solution Discussion Select an answer first
4. 3application · medium

   A government agency has implemented a new online licensing system with the expected benefit of reducing processing time by 40%. The system has been live for three months, and early data shows a 25% reduction. The agency's governance board is deciding when to conduct a formal benefit evaluation. What is the most appropriate timing for the evaluation?

   • AImmediately, since the system has been live for three months and data is available.
   • BOnly when the agency receives complaints from citizens about the new system.
   • CAfter six months, when the system has stabilized and sufficient data has accumulated to assess the benefit reliably.
   • DAt the end of the first year, regardless of system performance.
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5. 4application · medium

   A manufacturing company has implemented an IoT-based predictive maintenance system. The expected benefit is a 15% reduction in unplanned downtime. The plant manager wants to monitor this benefit on a weekly basis. Which monitoring mechanism is most appropriate for this purpose?

   • AA KPI dashboard that displays unplanned downtime hours per week compared to the baseline.
   • BA quarterly report on maintenance costs and savings.
   • CA monthly milestone review of the project plan and deliverables.
   • DA dashboard showing the number of IoT sensors deployed and their connectivity status.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   What is a typical frequency for benefit realization reports during the benefits tracking period?

   • ADaily, to provide real-time updates to all stakeholders
   • BOnly once, at the very end of the project
   • CMonthly or quarterly, depending on the benefit's nature and stakeholder needs
   • DAnnually, regardless of the benefit's duration
   Reveal Solution Discussion Select an answer first