Benefits Execution and Monitoring CGEIT Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A financial services firm is establishing a performance management system for a new digital onboarding initiative. The initiative aims to reduce customer onboarding time. Which of the following is the first step in establishing the performance management system?

   • ACollect baseline data for all possible metrics
   • BAssign a performance manager to monitor the system
   • CCommunicate the performance management plan to all employees
   • DDefine the benefit and its associated performance metrics
   Reveal Solution Discussion Select an answer first
2. 17application · medium

   A manufacturing firm is rolling out a new ERP system expected to reduce order processing time. Midway through the rollout, the operations team resists using the new system, preferring the legacy process. The project manager wants to ensure the benefit is still realized. What should the project manager do first?

   • AImmediately revert to the legacy system to avoid disruption
   • BRevisit the change management plan and engage stakeholders to address resistance
   • CIncrease the frequency of performance metric reporting
   • DProceed with the rollout and assume resistance will fade over time
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A manufacturing company has implemented a predictive maintenance system. The expected benefit is a 15% reduction in machine downtime. The system has been running for six months, and the downtime reduction is only 5%. The maintenance team is not fully using the system's recommendations. The plant manager wants to improve the benefit. What is the most effective approach?

   • AReview the performance management data to identify where the system's recommendations are not being followed
   • BIncrease the downtime reduction target to 20% to push the team harder
   • CDiscontinue the performance management system to save costs
   • DReplace the predictive maintenance system with a more advanced one
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A bank is implementing a new customer relationship management (CRM) system. The expected benefit is a 10% increase in cross-selling revenue. The performance management system has been established, and metrics are being collected. After three months, the metrics show no improvement. The project sponsor wants to know why. What is the most likely reason for the lack of improvement?

   • AThe metrics are not aligned with the benefit, so they are not measuring the right outcome
   • BThe benefit is not achievable
   • CThe performance management system is not being used correctly
   • DThe CRM system is not fully deployed
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   What is the primary purpose of developing processes that support benefits realization?

   • ATo provide a structured and repeatable approach for achieving benefits
   • BTo automate all benefits-related activities
   • CTo document all organizational procedures for regulatory compliance
   • DTo reduce the need for stakeholder involvement
   Reveal Solution Discussion Select an answer first