What is the first step in establishing a performance management system for benefits?

Define the benefits and their associated performance measures and targets

Collect performance data from various sources

Implement corrective actions for underperforming benefits

Report performance results to stakeholders

A hospital is implementing a new electronic health record (EHR) system. The expected benefit is improved clinical decision-making. The change management lead is planning the rollout. What is a key principle of change management that should be applied?

Engage clinical staff early in the design and rollout process

Announce the change only after the system is fully deployed

Focus only on technical training, not on communication

Force staff to use the system without providing support

A telecommunications company is introducing a new customer self-service portal. The benefits realization plan expects a reduction in call center volume. The portal is developed, but the current business processes do not support the new self-service workflow. What should the company do to ensure the benefit is realized?

Ask customers to use the portal without changing internal processes

Train call center staff to handle more calls

Develop a new process that integrates the portal with existing customer service workflows

Remove the portal and keep the current process

A government agency is implementing a new citizen service portal. The project sponsor wants to measure the benefit of 'improved citizen satisfaction.' The agency has limited resources for data collection. Which metric is most appropriate for this benefit?

Citizen satisfaction survey score

Number of support tickets raised

Average time spent on the portal

A software company is launching a new product feature expected to increase user engagement. The product manager wants to ensure the feature delivers the expected benefit. What is the primary role of performance management in this context?

To track and evaluate the feature's performance against the expected benefit

To market the feature to increase user adoption

To assign blame if the feature does not meet expectations

To ensure the feature is developed on time and within budget

Certified in the Governance of Enterprise IT

Domain 3Objective 2

Benefits Execution and Monitoring CGEIT Practice Questions (Page 7)

Part of the Benefits Realization domain, which accounts for 26% of the CGEIT exam.

37questions here

8free pages

10concepts

26%of the exam

Questions 31–35

31foundation · easy
What is the first step in establishing a performance management system for benefits?
Select an answer first
32application · medium
A hospital is implementing a new electronic health record (EHR) system. The expected benefit is improved clinical decision-making. The change management lead is planning the rollout. What is a key principle of change management that should be applied?
Select an answer first
33application · medium
A telecommunications company is introducing a new customer self-service portal. The benefits realization plan expects a reduction in call center volume. The portal is developed, but the current business processes do not support the new self-service workflow. What should the company do to ensure the benefit is realized?
Select an answer first
34application · medium
A government agency is implementing a new citizen service portal. The project sponsor wants to measure the benefit of 'improved citizen satisfaction.' The agency has limited resources for data collection. Which metric is most appropriate for this benefit?
Select an answer first
35application · medium
A software company is launching a new product feature expected to increase user engagement. The product manager wants to ensure the feature delivers the expected benefit. What is the primary role of performance management in this context?
Select an answer first

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