Benefits Execution and Monitoring CGEIT Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which method is commonly used for process improvement in benefits realization?

   • AWaterfall project management
   • BPlan-Do-Check-Act (PDCA) cycle
   • CBalanced scorecard
   • DSWOT analysis
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A bank is deploying a new mobile banking app to replace its legacy online portal. The project sponsor is concerned that customers may not adopt the new app, which would jeopardize the expected benefit of increased digital engagement. What is the most effective way to address this concern?

   • AKeep the legacy portal available indefinitely to avoid forcing change
   • BProvide a one-time financial incentive for customers to use the app
   • CInvolve customers in the design and testing of the app to build buy-in
   • DLaunch the app immediately and monitor adoption metrics
   Reveal Solution Discussion Select an answer first
4. 28application · medium

   A retail company is implementing a new customer loyalty program. The program sponsor wants to track whether the program is achieving its intended benefit of increasing repeat purchases. The IT department has proposed several metrics. Which metric best measures the realization of this specific benefit?

   • ACustomer satisfaction survey scores
   • BNumber of loyalty program members enrolled
   • CAverage transaction value per customer
   • DPercentage of sales from repeat customers
   Reveal Solution Discussion Select an answer first
5. 29application · medium

   A utility company is implementing a smart meter program. The expected benefit is a 15% reduction in energy consumption. The program manager needs to select metrics to monitor progress. Which metric is most appropriate for this benefit?

   • ACustomer satisfaction with the smart meter program
   • BNumber of smart meters installed
   • CAverage energy consumption per household
   • DCost of the smart meter program
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   Which of the following is a key principle of change management in benefits execution?

   • AFocus only on technical aspects of the change
   • BEngage stakeholders early and communicate consistently throughout the change
   • CAvoid communicating until the change is fully implemented
   • DImplement all changes at once to minimize disruption
   Reveal Solution Discussion Select an answer first