After launching a community, the admin reviews search analytics and finds that many users search for 'warranty' but then leave the community without clicking any result. What is the most appropriate next step?

Check if there are relevant knowledge articles and if they are searchable and properly ranked.

Disable search for the community to reduce user frustration.

Increase the number of results per page.

Add more search facets to help users narrow results.

Which of the following is an example of a search filter that a user could apply to narrow results?

Content type (e.g., articles, files, posts)

A partner community has two partner roles: 'Gold Partner' and 'Silver Partner'. Gold partners should see all cases, while silver partners should see only their own. The admin has set up sharing rules accordingly. What will a silver partner see when searching for cases?

Only cases that are shared with them via the sharing rules.

All cases, because search ignores sharing rules.

Only cases they own, regardless of sharing rules.

All cases, but they will get an error when opening ones they don't own.

A community admin wants to allow users to filter search results by the 'Region' field on cases. The field is a text field, not a picklist. The admin adds it as a facet, but the facet does not appear. What is the most likely reason?

Cases are not enabled as a searchable object.

Text fields cannot be used as facets; only picklist and checkbox fields are supported.

The field is not indexed for search.

The admin must enable the 'Facet' checkbox on the field definition.

SalesforceCertified Experience Cloud Consultant

Domain 6Objective 4

Describe the Capabilities of Communities Search. EXPERIENCE-CLOUD-CONSULTANT Practice Questions (Page 6)

Part of the CONTENT domain, which accounts for 8% of the EXPERIENCE-CLOUD-CONSULTANT exam.

31questions here

7free pages

7concepts

8%of the exam

Questions 26–30

26application · medium
After launching a community, the admin reviews search analytics and finds that many users search for 'warranty' but then leave the community without clicking any result. What is the most appropriate next step?
Select an answer first
27foundation · easy
Which of the following is an example of a search filter that a user could apply to narrow results?
Select an answer first
28foundation · easy
Which object is searchable in a community, allowing users to find support requests they have submitted?
Select an answer first
29application · medium
A partner community has two partner roles: 'Gold Partner' and 'Silver Partner'. Gold partners should see all cases, while silver partners should see only their own. The admin has set up sharing rules accordingly. What will a silver partner see when searching for cases?
Select an answer first
30expert · medium
A community admin wants to allow users to filter search results by the 'Region' field on cases. The field is a text field, not a picklist. The admin adds it as a facet, but the facet does not appear. What is the most likely reason?
Select an answer first

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